2021
DOI: 10.3390/mti5120075
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Identification of Usability Issues of Interactive Technologies in Cultural Heritage through Heuristic Evaluations and Usability Surveys

Abstract: Usability is a principal aspect of the system development process to improve and augment system facilities and meet users’ needs and necessities in all domains. It is no exception for cultural heritage. Usability problems of the interactive technology practice in cultural heritage museums should be recognized thoroughly from the viewpoints of experts and users. This paper reports on a two-phase empirical study to identify the usability problems in audio guides and websites of cultural heritage museums in Vietn… Show more

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Cited by 7 publications
(2 citation statements)
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“…Likewise, the application model was repaired and developed following the usability principle. Heuristic evaluation is a technique to analyze usability and find usability defects [26], and it is a method to modify the design of the systems [12].…”
Section: Table I Usability Problems Scalementioning
confidence: 99%
“…Likewise, the application model was repaired and developed following the usability principle. Heuristic evaluation is a technique to analyze usability and find usability defects [26], and it is a method to modify the design of the systems [12].…”
Section: Table I Usability Problems Scalementioning
confidence: 99%
“…The use of virtual and augmented reality software in the context of cultural heritage involves, in addition to all the aspects mentioned above, a constant evaluation of the usability of the interface and of the interaction dynamics. [17]…”
Section: Literature Reviewmentioning
confidence: 99%