This retrospective study had a sample size of 942 patients. The variables used were: gender, age, reason for the visit, chronic diseases, day of visit, French department of origin, types of procedures already performed, treating dentist and redirection of patients after an initial emergency management. Results: In the study group, 432 (45.9%) were women and 510 (54.1%) were men. The most represented age group was 16-30 (32.6%) and the least represented age group was 46-60 (12.1%). The reason for the visit showed that most patients were seeking an emergency visit because of an infection (39.2%), pain of an endodontic nature (27.2%) or trauma (18.7%). The data showed that 492 patients (52.2%) did not have a treating dentist. Discussion: The results confirmed that patients handled during on-call duty hours suffered from various oro-dental diseases. The diagnosis was helpful to determine the disease severity and initiate a specific treatment. Conclusion: This on-duty approach for dental emergencies provided appropriate and very satisfactory management for patients.