Identifying areas of intervention for enhancing the attractiveness of Inland waterway transport based on users’ perception: A case study of Kerala

Investigating the impact of COVID-19 on user perception for deriving policies and intervention areas for urban bus service in India

“…The matrix is further divided into quadrants using single vertical and horizontal lines. The quadrants are named as concentrate here (high importance and low satisfaction), keep up good work (high importance and high satisfaction), possible overkill (low importance and high satisfaction), and least priority (low importance and low satisfaction) ( Cheranchery et al, 2021 ). The attributes falling in concentrate here are generally identified as priority areas for improvement.…”

“…Subsequently, attribute levels are grouped under each level of satisfaction. For instance, attribute levels (say, for headway) obtained under satisfaction level 1 are grouped under the head named ‘satisfaction 1’, and the same procedure is continued for satisfaction levels 2, 3, 4, and 5 ( Cheranchery et al, 2021 ). The attribute levels under each group are then arranged in ascending/descending order depending on the nature of the attributes.…”