Identifying Critical Success Factors of Financial ERP System in Higher Education Institution using ADVIAN® Method

Abstract

Enterprise resource planning (ERP) has been widely accepted by many organizations as an information technology process to seamlessly integrate, manage, and boost performance in different units of an organization. However, there linger an unpleasant chasm on success and satisfaction rates of ERP system implementation that have limited the effective use of the system. Moreover, the critical success factors (CSFs) of ERP system implementation have not been investigated in the literature for the case of financial functions in higher education institutions. This paper, through the application of advanced impact analysis (ADVIAN®) method exploits the CSFs of ERP system to support financial functions in a higher education institution. The applied ADVIAN® method highlights the CSFs that are measured according to the measures of criticality, integration, and stability. Furthermore, using precarious, driving, and driven measurements for ranking the factors, an effective model of CSFs for a financial ERP system implementation is attained to support financial functions. The study findings provide a comprehensive methodological scheme that can be used as a reference guide and as an orientation point for efficacious planning, implementing, and using ERP systems to support financial functions in higher education institutions.