Identifying helpful online reviews: A product designer’s perspective

Prioritising engineering characteristics based on customer online reviews for quality function deployment

“…Product ratings, category ratings, attribute ratings and product specifications are taken into consideration in this hierarchical model. Finally, an optimization problem was (Liu et al, 2013), the helpfulness of online reviews was initially defined in the viewpoint of designers for QFD. According to designers' arguments, four categories of features are extracted from online reviews.…”

“…As one downside of online reviews, not all of these data contain much valuable information to product designers. In the previous research (Liu et al, 2013), the helpfulness of online reviews is perceived, evaluated and predicted from the perspective of product designers. These techniques in the previous research enable product designers to concentrate only on high-quality customer reviews.…”

“…Indeed, the quality of online reviews is one critical problem before these data are utilized by product designers. In our previous work (Liu et al, 2013), the helpfulness of online reviews is perceived, evaluated and predicted from the perspective of product designers. Moreover, an evaluation model is proposed and what makes online reviews are helpful are analyzed in (Liu et al, 2013).…”

“…In our previous work (Liu et al, 2013), the helpfulness of online reviews is perceived, evaluated and predicted from the perspective of product designers. Moreover, an evaluation model is proposed and what makes online reviews are helpful are analyzed in (Liu et al, 2013). Accordingly, with the proposed techniques in the previous work, in this case study, 770 helpful reviews of four color printers (Epson Artisan 810, Epson WorkForce 610, HP 6500 and HP C309) were selected.…”

“…However, none of these research studies discuss how online reviews benefit product designers in terms of customer analysis. In the design area, only a few studies concern about the value of online reviews, such as how to summarize and analyze the topic structure of online reviews for product design (Zhan, Loh and Liu, 2009), how to identify helpful online reviews from the perspective of product designers (Liu et al, 2013), etc. What they neglect is how to assemble their findings into product design directly.…”