Identifying the Indicators Attracting Users to Online Question and Answer Discussion Forums

Abstract

In this study we explored the indicators that attract users to engage in online question and answer (Q&A) discussion forums. Our strategy of recruiting users as a source of information to generate user-centered indicators was a new approach. We conducted in-depth interviews with 41 users to gain a perspective on 2 popular online Q&A discussion forums. To establish a theoretical framework, we employed the personal, environmental, and behavioral components proposed by Bandura (1986). Our findings revealed that 15 indicators are associated with the popularity of online Q&A discussion forums. The indicators identified in this study could be used in future research to guide users in the selection of appropriate online Q&A forums.

Internet addiction in students: Prevalence and risk factors

“…Online forums, on the other hand, can be used for a variety of purposes, such as being a platform for knowledge collection as well as discussion (Cheng, Liu, & Shieh, 2012). Furthermore, similar to online chat rooms, online forums may serve the function of giving and receiving support (Morrow, 2006) in a variety of domains, such as occupational problems (Deryakulu & Olkun, 2007), and providing professional advice to those struggling with their physical and/or mental health (Smithson et al, 2011;Welz et al, 2011).…”

Multiple viewpoints increase students' attention to source features in social question and answer forum messages

“…As in other social media, the content of SQA websites is user-generated and user-rated (Cheng, Liu, & Shieh, 2012;Jeon & Rieh, 2013;Kim, 2010). Several mechanisms exist for rating the answers in SQA websites.…”

“…Other studies with undergraduate students suggest that they are concerned by the credibility of SQA. Cheng et al (2012) interviewed 41 undergraduates who were regular users of SQA, and students declared that the reliability of information providers were key issues when accepting advice from SQA.…”

“…Cheng et al. () interviewed 41 undergraduates who were regular users of SQA, and students declared that the reliability of information providers were key issues when accepting advice from SQA.…”

Intimate partner violence online: Expectations and agency in question and answer websites

“…Virtually all of this research centers on the answerers, usually in terms of their motivations and expertise. Research on the questioners often reflects their evaluation of answerers' work rather than their own values, motivations, and expectations in the Q&A context (Cheng, Liu, & Shieh, ; Kim & Oh, ; Shah & Kitzie, ). This study puts the two participant groups in relationship to each other, which is how the Q&A experience is framed.…”