If You Build It Will They Come?

Breznay, Ann Marie; Haas, Leslie

doi:10.1300/j111v43n01_06

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“…37 Even those who questioned the profession's quick adoption of the new technology acknowledged that chat reference was an excellent vehicle for assistance with reference questions related to information found on the internet. 38 More recently, scholars discussing information exchange in corporate environments have advocated adoption of interoffice chat systems for improved work flow and access to information 39 , an application perfectly suited to law firm environments in which attorneys are seeking information from one another and from firm librarians.…”

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confidence: 99%