“…SHSs have been widely explored as an alternative and cost-effective option for rural electrification (Bhattacharyya, 2016;Scott and Miller, 2016;Chaurey et al, 2012;Lighting Africa, 2011;Lemaire, 2011;Jacobson, 2004). On one hand the scale-up of solar systems have been successful in Bangladesh with over 2.6 million SHS's installations covering 9% of the electricity demand (IRENA, 2014), but on the other hand SHS programmes in Namibia, South Africa and Papua New Guinea have had limited success due to a combination of factors such as logistics, lack of training, incorrect design and installation, and lack of customer service and maintenance (Sovacool et al, 2011;Azimoh et al, 2015) There are a wide range of solar home technologies available in the market and consumers have a mixed level of satisfaction with regards to maintenance and performance of the systems (Urpelainen, 2016). There is a need for solutions which can optimise the design and performance of SHS's based on energy requirements of the end-user, enable private companies to offer improved maintenance services and improve installation and subsequent monitoring (Campana et al, 2016).…”