Immediate and delayed after-effects of long lasting mentally demanding work

Schellekens, J.M.H.; Sijtsma, Gelbrich J.; Vegter, Ellen; Meijman, Theo F.

doi:10.1016/s0301-0511(00)00039-9

Cited by 47 publications

(35 citation statements)

References 33 publications

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“…Consequently, depending on the situation, only a part of an individual's working memory capacity remains available for working on mental tasks. Examples of factors decreasing cognitive capacity include conflicts (Cass-Beggs and Emery 1965), stress, and difficulty of work (Schellekens et al 2000;Scho¨npflug 1983). When cognitive capacity is nearly exhausted, individuals show specific reactions and behaviors, often unconsciously.…”

Section: The Reduction Of Cognitive Capacitymentioning

confidence: 99%

The Complex Role of Complexity

Mikolon

Kolberg

Haumann

et al. 2015

Journal of Service Research

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During professional service encounters, integrating customers into the process of service provision is both important and challenging, as the complexity of professional services can impair value creation at the service provider–customer interface. This study addresses this problem by examining how service complexity impacts customer cognitive capacity and finally important marketing outcomes. Through an examination of 310 interactions between service providers and customers of a retail bank, this study shows that customers’ cognitive capacity is drastically reduced at moderate levels of perceived complexity. Subsequently, a lack of cognitive capacity decreases customer satisfaction with the encounter and loyalty intentions toward the company, two important drivers of company profitability. Results further show that service providers’ ability to adapt to the specific nature of the encounter helps customers to conserve cognitive capacity. This study hence contributes to service literature by emphasizing the central role of perceived service complexity and establishing the importance of customers’ cognitive capacity in professional service encounters. From a managerial perspective, this study underlines the importance of decreasing service complexity to avoid the negative consequences of mentally overtaxing customers and shows how service providers can effectively use adaptive selling to manage customers’ cognitive capacity at the service provider–customer interface.

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Section: The Reduction Of Cognitive Capacitymentioning

confidence: 99%

The Complex Role of Complexity

Mikolon

Kolberg

Haumann

et al. 2015

Journal of Service Research

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“…In contrast, LF HRV increases with boring, simple, or repetitive tasks (Schellekens et al, 2000;Egelund, 1982). Rowe et al (1998) also found increased LF HRV when an air traffic control task became so difficult that the individuals apparently stopped trying.…”

Section: Heart Rate Variabilitymentioning

confidence: 99%

Cardiac data increase association between self-report and both expert ratings of task load and task performance in flight simulator tasks: An exploratory study

Lehrer

Karavidas

Lu³

et al. 2010

International Journal of Psychophysiology

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“…These cognitive effects of mental fatigue are often assumed to be manifestations of compromised 'top-down' or executive control over ongoing behaviour and cognition (Lorist, Klein, Nieuwenhuis, De Jong, Mulder, & Meijman, 2000;Sanders, 1998;Van der Linden, Frese, & Meijman, 2003). On the other hand, more automatic information processing seems to be relatively unaffected by fatigue (Schellekens, Sijtsma, Vegter, & Meijman, 2000). Consequently, fatigue-related cognitive effects seem to resemble the cognitive deficits found in other research populations in which top-down or executive processing is compromised (Holding, 1983), for example healthy elderly or schizophrenic patients.…”

mentioning

confidence: 99%

Mental fatigue disturbs local processing more than global processing

Linden

Eling

2005

Psychological Research

128

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Focusing of attention is influenced by external features such as the presence of global or local target stimuli, but also by motivation and mood states. In the current study, we examined whether working on cognitively demanding tasks for 2 h, which induces mental fatigue, subsequently had a differential effect on global and local processing. The results showed that, compared to non-fatigued participants, fatigued participants particularly displayed compromised local processing. This indicates that mental fatigue may also manifest itself as effects on attentional focusing. The findings of this study are in line with recent ideas about the nature of fatigue-related cognitive deficits, implying disturbances in the control over attention and behaviour.

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Immediate and delayed after-effects of long lasting mentally demanding work

Cited by 47 publications

References 33 publications

The Complex Role of Complexity

The Complex Role of Complexity

Cardiac data increase association between self-report and both expert ratings of task load and task performance in flight simulator tasks: An exploratory study

Mental fatigue disturbs local processing more than global processing

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