Impact of a Consumer and Patient Health Information Service on User Satisfaction, Attitudes, and Patient-Health Care Professional Interactions

Earl, Martha; Oelschlegel, Sandra; Breece, Alisa

doi:10.1080/15398285.2012.673460

Cited by 7 publications

(5 citation statements)

References 11 publications

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“…Scientific reports show that health information seeking, especially in chronic conditions through the promotion of individuals' health knowledge (3,4), can improve their relationship with health care professionals (5), medical adherence (6), capacity for self-care (7,8) ability to participate in medical decision-making (9,10), familiarity with resources for management of stressors (11), performing of preventive behaviors (12) and lifestyle changes (13,14).…”

Section: Introductionmentioning

confidence: 99%

Iranian Women’s Motivations for Seeking Health Information: A Qualitative Study

Nasrabadi

Jaberi

Bonabi

2015

Jundishapur J Chronic Dis Care

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Background: Today empowerment of women by health literacy has become a necessity. Researchers have shown that women are active seekers of health information and seeking behaviors are driven by various motivational factors. Paying attention to women's motivations for seeking health information could facilitate evidence-based policy making in promotion of public health literacy. As health information seeking develops within personal-social interactions and also the health system context, it seems that a qualitative paradigm is appropriate for studies in this field. Objectives: The aim of this study was to explore Iranian women's motivations for seeking heath information. Patients and Methods:In this qualitative content analysis study, data collection was conducted considering the inclusion criteria, through purposive sampling and by semi-structured interviews with 17 women, using documentation and field notes, until data saturation. Qualitative data analysis was done constantly and simultaneous with data collection. Results: Five central themes emerged to explain the women's motivation for health information seeking including: a) dealing with fear and uncertainly b) understanding the nature of disease and diagnostic/therapeutic procedures c) performing parental duties d) promoting a healthy life style e) receiving safer health care. Conclusions: It seemed that respecting client's concerns, providing comprehensive health information, as well as risk management and promoting safer health care is necessary.

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Section: Introductionmentioning

confidence: 99%

Iranian Women’s Motivations for Seeking Health Information: A Qualitative Study

Nasrabadi

Jaberi

Bonabi

2015

Jundishapur J Chronic Dis Care

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“…More research is needed on how use of the books impacts patron health literacy. HIC surveys on use of printed materials mailed to consumers have demonstrated an increase in understanding of conditions and improved physician patient communication (29).…”

Section: Discussionmentioning

confidence: 99%

Health Information Without Limits: A Print Collection for Consumers in the Heart of the Hospital

Léonard

Earl

2016

Journal of Hospital Librarianship

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The Health Information Center at the University of Tennessee Medical Center developed a consumer level print collection for patients, family members, and community visitors. Librarians utilized MLA Collection Development and Consumer and Patient Health Information Sections lists, vendor and consumer recommended lists, and Library Journal and other review sources. With input from key administrators for the six Centers of Excellence at the Medical Center, physicians, nurses, and pharmacists, 200 titles were selected and reviewed for appropriateness. The print collection is used in-house and regularly checked out by patients, family members, and the hospital community. ARTICLE HISTORY

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“…Further, the library is located within the University of Tennessee Medical Center, a single-hospital health system (698 staffed beds) independent of the University. Staff and patients in both institutions use the service, but CAPHIS's reach extends into the local community, due to outreach efforts conducted over several years [ 1 ]. The library benefits from word-of-mouth advertising [ 2 ], and librarians have presented to community organizations and public libraries in the area.…”

Section: Introductionmentioning

confidence: 99%

“…PML librarians sought to learn what motivated these users to pursue the service, and what they wanted to receive. While satisfaction surveys have been used consistently for much of the service's history, librarians did not know what motivated repeat patrons to seek out information from the library [ 1 ].…”

Section: Introductionmentioning

confidence: 99%

Discovering what patrons value in a consumer health library service using laddering interviews

Lindsay

Wombles

Petersen

2023

jmla

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Background: Librarians at Preston Medical Library sought to understand whether marketing research techniques could be adapted to libraries to better understand what patrons value. Specifically, this study sought to learn why patrons continue using a consumer health information service, develop insights to improve the service, and a methodology to use with other patron groups. Case Presentation: Librarian researchers conducted customer value research using laddering interviews, an interview technique utilized in marketing research to learn users’ goals in using a product or service. The PML research team interviewed six frequent users of a medical library’s consumer health information service. Researchers conducted laddering interviews, covering patron views of basic attributes of the service, leading on to consequences of their interaction with it, and finally discussing what they hoped to achieve in using the service. The results were visualized in customer value hierarchy diagrams, graphically showing relationships between valued attributes of a product or service, how the patron used it, and how that helped patrons achieve goals. This allowed the research team to identify which features of service contribute the most to patron satisfaction. Conclusion: Customer value learning utilizing laddering interviews enables librarians to see their service through the patrons’ eyes, focusing on those aspects of the service that they view as most important. This study allowed librarians to learn that users desired to feel more in control of their health and gain peace of mind by obtaining trusted information. The library’s work in providing information leads to self-empowerment for these patrons.

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Impact of a Consumer and Patient Health Information Service on User Satisfaction, Attitudes, and Patient-Health Care Professional Interactions

Cited by 7 publications

References 11 publications

Iranian Women’s Motivations for Seeking Health Information: A Qualitative Study

Iranian Women’s Motivations for Seeking Health Information: A Qualitative Study

Health Information Without Limits: A Print Collection for Consumers in the Heart of the Hospital

Discovering what patrons value in a consumer health library service using laddering interviews

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