2021
DOI: 10.23996/fjhw.109942
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Impact of a digital care logistics system on care duration, consumer satisfaction and shift leaders' workload in emergency departments

Abstract: The primary goal of introducing digital information systems in healthcare organisations is to improve care processes and outcomes, however, studies that investigate the impact of digital information systems on the day-to-day operations management from the perspective of workflow and consumer satisfaction in emergency departments are scarce. Therefore, this study aimed to explore the impact of a digital clinical logistics system on the duration of patient care, consumer satisfaction and shift leaders' experienc… Show more

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Cited by 1 publication
(4 citation statements)
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“…The existing scarce research covers operational leaders' decision-making, information needs, and information sources in different acute care settings. 3,4,[11][12][13] This research shows that the decision-making and information needs in operations management of hospital units mainly regard patients, staffing, and material resources. 3,12,13 Although some information items are shared by almost all operational leaders, most of the information needs differ between professional groups, time of day, and unit.…”
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confidence: 89%
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“…The existing scarce research covers operational leaders' decision-making, information needs, and information sources in different acute care settings. 3,4,[11][12][13] This research shows that the decision-making and information needs in operations management of hospital units mainly regard patients, staffing, and material resources. 3,12,13 Although some information items are shared by almost all operational leaders, most of the information needs differ between professional groups, time of day, and unit.…”
mentioning
confidence: 89%
“…The existing scarce research covers operational leaders' decision-making, information needs, and information sources in different acute care settings 3,4,11–13 . This research shows that the decision-making and information needs in operations management of hospital units mainly regard patients, staffing, and material resources 3,12,13 .…”
mentioning
confidence: 98%
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