“…4. The result of measures undertaken to benefit citizens should be the high level of comfort, satisfaction, and pleasure derived from functions performed in the municipality and the provided public services, improving the quality of life and comfortable, easy and unproblematic functioning; in broader terms this concept should refer not only to citizens, but also to other users-municipality stakeholders [76,77]; 5. Development of professional qualified staff thinking in a modern way, willing to learn, which allows using the maximum substantive knowledge of employees, while providing them with the available working tools and flexibility; in broader terms, the municipality uses its both human and economic resources and capabilities in full [78,79]; 6.…”