Impact of a waiting list initiative of a child and family out-patient mental health team

Addressing pediatric wait times using the model of human performance technology

“…Rastall and Fashanu (2001) describe detailed prioritization systems, limitations on new referrals until a waitlist is managed, decreasing the number of follow-up appointments, offering treatment groups, or a "blitz" of assessments to rapidly remove clients from the waitlist. Others have examined approaches that focus on rapid response clinics, redirection of referrals to community service providers, shortened appointment times, and reduced time spent on documentation to increase the rate at which clients are seen (Beaglehole & Forbes, 2006;Clow et al, 2002;Miller, 2004).…”