Impact of Employees’ Emotional Instability on Organization Citizenship Behavior and Burnout with Mediating Effect of Workaholism

Abstract

Today workaholism is foremost key challenge face by academia of higher education. Therefore, to understand the perspective of workaholism this study examines the impact of emotional instability on employees work outcomes (Organizational Citizenship Behavior and Burnout) through mediating role of workaholism in public and private universities of Multan. The aim of the study was to recruit at least 400 teachers. Among sample, five hundred structured questionnaires containing six dimension were distributed, out of which four hundred were used for analysis. Smart PLS (Partial Least Square) was used for hypothesis testing. Finding of the study shows that there was negative and significant relationship between emotional instability, workaholism and organizational citizenship behavior whereas, there was positive and significant relationship between emotional instability and burnout. However, this study will provide support to policy makers to develop such work schedules that will lower the level of burnout in university teachers. This study was conducted only for the university academia in the different city of Punjab for more generalizability for this study can be conducted in whole Pakistan and also for the teachers of secondary schools.

Cost of organizational citizenship behaviors: serial mediation model of citizenship fatigue

“…OCBs refer to employees’ discretionary behaviors that go beyond their normal work duties (Khan and Khan, 2022). OCBs have been the subject of substantial investigation over the past 35 years (Hayat et al , 2019); they were first thought of as extra-role activities that were voluntary and advantageous to an organization (Guiling et al , 2022). Further, OCBs benefit organizations in many ways, including positive work attitudes (Kalargyrou et al , 2023) and decreasing turnover (Li and Xie, 2022).…”

“…On the contrary, some debates emphasize its negative consequences, such as citizenship pressure (Hayat et al , 2019). When employees perceive they are obliged to display OCB, they are introduced to citizenship fatigue, where they no longer engage in OCB because of emotional exhaustion (Li and Xie, 2022).…”

“…On the other hand, there could be a situation where employees are forced to engage in OCBs (Lee and Allen, 2002), but they might not feel any higher levels of citizenship fatigue (Netchaeva et al , 2023). In this regard, integrating the workaholism perspective could help explain why employees do not develop citizenship fatigue despite the excessive pressure (Hayat et al , 2019).…”