Impact of information technology innovation on firm performance in Kenya

Abstract

Information communication technology (ICT) is driving modern employment creation with networking sites enabling people to interact through innovation. However, ICT uptake and implementation differ due to moderating factors such as entrepreneur innovativeness, which enhances how technology innovation impacts organizational performance. This study examines the association between technology innovation and firm performance in Kenya by considering the impact of entrepreneur innovativeness on this association. A sample of 240 enterprises and structural equation modeling were used in the analysis. The findings indicate that technology innovation influences firm performance positively. The study recommends that entrepreneurs should develop innovative strategies to actualize firm performance. Government policy should aim at improving ICT infrastructure; promoting small and medium-sized enterprises' (SMEs') technological externalities within the industry, and establishing ICT resource centers to support SME performance. The study's findings enrich existing theories and contribute to business management practices in both developed and developing countries.

Towards Strategic Business Performance of the Hospitality Sector: Nexus of ICT, E-Marketing and Organizational Readiness

“…The present business environment is highly competitive and dynamic. Using ICTs in business strategy and operations have offered firms numerous opportunities to stay competitive by developing and exploiting strong relationships with customers, suppliers, and dealers, reducing the operational cost and achieving greater market value [28,29].…”

“…ICTs have broadened the access of marketers to a wide range of customers that are scattered in diverse geographically areas [3]. As a result of the evolution of information technology, businesses have invested numerous resources to exploit the internet for the expansion of their products and services to new markets [28,29]. ICTs play an imperative role in amplifying marketing efforts and helping business firms achieve their marketing goals and objectives [27].…”

Technical Efficiency Evolution Model of the Integration of Information Technology and Manufacturing Technology

“…Subsequently, Copeland et al [18] modified the eight-dimensional model into a four-dimensional model: activity support (comprising the aggressive support, internal defense support, forward support, and innovation support dimensions), analytical support (comprising the analysis support and risk avoidance support dimensions), defense support (comprising the external defense support dimension), and forward support. Several of the dimensions constructed by Chan et al have also generated research results from different perspectives, such as information technology innovation in the innovation dimension [19] and empirical research on the improvement of enterprise operation efficiency through the use of information technology [20]. Mclaren et al [21] proposed a multidimensional strategic integration model of enterprise strategy and information system capability, which, arguably, enables a more comprehensive and specific measurement of information technology integration.…”

Digital technologies and the financial performance of female SMES in Serbia: The mediating role of innovation

“…The statements in the questionnaire regarding the use of DT were selected based on questionnaires in papers by Cuevas-Vergase et al (2016), Naidoo and Hoque (2018), and Chege et al (2020), and a questionnaire developed by the The Digital Transformation Centre of the Serbian Chamber of Commerce, whose main task is to support SMEs in the digital transformation process. Eighteen statements for evaluating DT were assessed using a 3-point scale: 1 -Never; 2 -Sometimes; 3 -Always.…”

“…Eighteen statements for evaluating DT were assessed using a 3-point scale: 1 -Never; 2 -Sometimes; 3 -Always. Three statements to evaluate financial performance were adapted from Tajvidi and Karami (2017), Naidoo and Hoque (2018), and Chege et al (2020). Innovation was evaluated using four statements following Palacios-Marqués et al…”