Impact of missed appointments for out-patient physiotherapy on cost, efficiency, and patients' recovery

Mbada, Chidozie Emmanuel; Nonvignon, Justice; Ajayi, Oluwatosin; Dada, Olumide O.; Awotidebe, Taofeek Oluwole; Johnson, Olubusola Esther; Olarinde, Ayobami

doi:10.1016/j.hkpj.2012.12.001

Cited by 20 publications

(34 citation statements)

References 28 publications

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“…A randomised control trial by Worcester et al 19 on factors associated with non-attendance at a secondary prevention clinic for cardiac patients, found females were more likely to be nonattenders as compared to males. In agreement with this Mbada et al 20 found that females had a higher rate of non-attendance in their retrospective audit of the impact of missed appointments for outpatient physiotherapy in Nigeria. In contrast to this a prospective cohort study conducted in the UK, by Hamilton, Round and Sharp 17 and a study by Maskew, MacPhail et al, 21 that investigated factors and challenges that affect attendance of South African patients undergoing antiretroviral therapy, both found that males were at higher risk of non-attendance.…”

Section: Literature Reviewsupporting

confidence: 75%

“…Throughout the literature reviewed it was found that a patient's age was a predictor of patient non-attendance. Younger people were less likely to attend their appointments 13,[17][18][19][20] . A randomised control trial by Worcester et al 19 on factors associated with non-attendance at a secondary prevention clinic for cardiac patients, found females were more likely to be nonattenders as compared to males.…”

Section: Literature Reviewmentioning

confidence: 99%

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Non-attendance of occupational and physiotherapy appointments at Western Cape Rehabilitation Centre: a description of associated factors

Klerk¹,

Eloff²,

Naudé³

et al. 2019

S. Afr. j. occup. ther.

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INTRODUCTION: Occupational therapists and physiotherapists use outpatient follow-up appointments to continue and monitor the effectiveness and outcome of therapy interventions. Attendance of follow-up appointments is essential, as non-attendance has negative implications for both the patient and the healthcare facility. METHODOLOGY: This retrospective, cross-sectional study made use of a period sample of all outpatients with scheduled appointments between January and December 2017 (n = 837) at the Western Cape Rehabilitation Centre (WCRC). Children under the age of 18 years were excluded. Descriptive statistics were used to describe the identified variables of the sample. Logistic regression was used to determine the adjusted odds ratio for the association between non-attendances and identified covariates. RESULTS: The sample population of 837 patients, included 516 attenders and 321 non-attenders. Factors that had an association with non-attendance included hospital classification, diagnostic category and impairment according to ICD 10 coding (p < 0.05). CONCLUSION: This article describe factors associated with non-attendance of outpatients to scheduled occupational therapy and physiotherapy appointments at the WCRC. Further research is needed to determine the reasons for non-attendance at institutions such as WCRC which will assist in the implementation of strategies to reduce high non-attendance rates. Key words: non-attendance, occupational and physiotherapy appointments, outpatient appointments

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Section: Literature Reviewsupporting

confidence: 75%

Section: Literature Reviewmentioning

confidence: 99%

Non-attendance of occupational and physiotherapy appointments at Western Cape Rehabilitation Centre: a description of associated factors

Klerk¹,

Eloff²,

Naudé³

et al. 2019

S. Afr. j. occup. ther.

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“…It is a major barrier to the effective delivery of healthcare, because when patients miss scheduled medical appointments, continuity of care is interrupted, appropriate monitoring of health status lapses and the cost of health services increases [4]. Missed appointments constitute a challenge for clinicians and clinical administrators because it is a source of inefficiency and waste of resources in health facilities [7]. Missed medical appointment is common among hypertensive and diabetic outpatients [4,5].…”

Section: Introductionmentioning

confidence: 99%

Missed medical appointment among hypertensive and diabetic outpatients in a tertiary healthcare facility in Ibadan, Nigeria

Akinniyi¹,

Olamide²

2017

Trop. J. Pharm Res

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“…Os pacientes indicados pelos médicos de clínica geral faltavam mais do que os pacientes indicados por outros especialistas Mbada et al, 2013a;Mbada et al, 2013b). Em contraste, Peeters e Bayer indicaram que a presença era maior para pacientes referenciados por um médico do que por si próprios ou outras fontes.…”

Section: Fonte De Referênciaunclassified

“…Em 75,0% dos 20 estudos que identificaram relevância da distância com o no-show foram encontrados que quanto maior a distância do paciente para a clínica, maior a probabilidade do paciente faltar uma consulta Mugavero et al, 2007;Gordon et al, 2010;Mbada et al, 2013b;Mbada et al, 2013a;Mark et al, 2014;Guay et al, 2014;McLeod et al, 2015;Whiting et al, 2015;. foram os únicos que encontraram influência estatística da temperatura nas taxas de no-show, revelando índices mais altos de não comparecimento durante o período do ano com as temperaturas mais extremas.…”

Section: Distânciaunclassified

Revisão Sistemática Da Literatura Sobre No-Show Em Agendamento De Consultas

DANTAS¹

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A Deus por me permitir chegar até aqui com muita fé e perseverança, por me dar forças e iluminar meus caminhos.Aos meus pais, Francisco e Vilma, agradeço por todo apoio, educação, carinho, amor, torcida e confiança. Sem eles nada disso teria sido possível.Aos meus irmãos, André e Sílvia, pelo companheirismo e apoio em todos os momentos. À Igor, pela ajuda, incentivo e por estar sempre ao meu lado nessa jornada. Obrigada por tudo.Aos orientadores Fernando Cyrino e Silvio Hamacher, por todo suporte, atenção, correções, incentivos e oportunidades durante o desenvolvimento da dissertação. Obrigada por todos os ensinamentos.Aos professores do DEI/PUC-Rio por todo conhecimento compartilhado e pelas oportunidades de aprendizado.Aos meus colegas e amigos da PUC-Rio, obrigada por dividirem as dúvidas, experiências e por tornar toda essa trajetória um pouco mais fácil.À CAPES e à PUC-Rio, pelos auxílios concedidos e pelo excelente ambiente, materiais e professores disponíveis, sem os quais este trabalho não teria sido possível.A todos aqueles que, de alguma forma, contribuíram para este trabalho, meu muito obrigada. PUC-Rio -Certificação Digital Nº 1512274/CA Palavras-chavesNo-shows; agendamentos; sistemas de saúde; análise estatística; revisão sistemática. PUC-Rio -Certificação Digital Nº 1512274/CA Abstract Dantas, Leila Figueiredo; Oliveira, Fernando Luiz Cyrino (Advisor); Hamacher, Sílvio (Co-Advisor). Systematic literature review on no-show in appointment scheduling. Rio de Janeiro, 2016. 89p.The failure to attend to scheduled appointments ("no-show") has a significant impact on healthcare systems. Despite the growing of scientific research on the factors that influence no-show, there is not a current summary of the state of art in this area, and systematic review covering all medical fields. In order to fill this gap, this dissertation has the intention to conduct a systematic literature review with three goals: (i) to summarize the characteristics of the studies according to methodology, country, clinical specialty, dependents variables, and no-show rates;(ii) to gather and integrate the results of the factors that significantly affect the nonattendance rates; (iii) to compare this analysis with previous researches. The literature indicates that the no-show does not happens randomly, and to understand the characteristics related to missed appointments is important to improve attendance, allowing the use of this information in scheduling practices. Using the Scopus database, 724 articles were reviewed and 105 selected for analysis. The average no-show rate was 23%, and it is most common in patients: younger, low socioeconomic level, greater distance from home to the clinic, with public health insurance or no insurance, and attended by less experienced provider. The most significant factors are high lead time and high rates of previously missed appointment.

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Impact of missed appointments for out-patient physiotherapy on cost, efficiency, and patients' recovery

Cited by 20 publications

References 28 publications

Non-attendance of occupational and physiotherapy appointments at Western Cape Rehabilitation Centre: a description of associated factors

Non-attendance of occupational and physiotherapy appointments at Western Cape Rehabilitation Centre: a description of associated factors

Missed medical appointment among hypertensive and diabetic outpatients in a tertiary healthcare facility in Ibadan, Nigeria

Revisão Sistemática Da Literatura Sobre No-Show Em Agendamento De Consultas

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