Impact of Perceived Supervisor Support and Rewards and Recognition Toward Performance Through Work Satisfaction and Employee Engagement in Employee Marketing Banks

Abstract

<p><em>The company as an organization has a dependency on individuals within the company itself. Employees as individuals in the company are part of the organizational structure that has a major role in determining the achievement of company goals. In the perspective of employees, direct supervisors' attitudes and actions can increase employee engagement or even create an atmosphere where an employee becomes disengaged (feeling not part of the company/organization). In addition to marketing employees, rewards and recognition are generally used as the main motivation to improve their performance.</em></p><p><em>For this reason, the purpose of this study is to determine the role of perceived supervisor support, rewards, and recognition, employee engagement on performance mediated by job satisfaction. The study was conducted with a survey using a questionnaire where respondents used 170 marketing employees in the banking industry in Tangerang. Data were analyzed using Structural Equation Model (SEM). The results showed there was a relationship between rewards and recognition of employee engagement, there was a relationship between rewards and recognition of performance, there was not a relationship between perceived supervisor support for performance. Employee engagement mediates the relationship between rewards and recognition of job satisfaction. Job satisfaction mediates the relationship between employee engagement on performance.</em></p>

Perceived Supervisor Support and Performance: The Mediating Effect of Person-Job Fit

“…Perceived supervisor support is also an employee's assessment of the contribution and welfare provided by supervisors to the organization as a task in developing the organization [22]. Employees perceive supervisors as supervisors in the organization whose role is maximized for employees, including providing support [23]. Employees perceive supervisors as supervisors in the organization whose role is maximized for employees including providing support [15].…”

Perceived Leader’s Support, Performance Feedback and Employee Engagement in Malaysian Private Hospitals

“…Perceived leader's support is defined as employees' perception or belief of how their leaders value and appreciate their well-being as well as their contribution towards the organisations (Karasek, 1985). Leader's support has been reported by many (i.e., Akinlawon & Jamila, 2022;Kenny et al, 2020;Kurniawan & Anindita, 2021), to be influential towards employee engagement. Nevertheless, the researchers have identified that most previous studies studied the relationship between a leader's support and engagement that involved employees from setting other than the healthcare industry (i.e., banking industry, higher educational industry, and manufacturing industry).…”