Impact of Performance Information with Approaches Balanced Scorecard on Business Process Improvement at Bank Aceh

Abstract

This study aims to determine the magnitude of the impact of performance information using the balanced scorecard approach to improving business processes at Bank Aceh. This research was conducted at 27 branch offices of PT bank Aceh in 2022. Data collection was carried out by distributing questionnaires to operations managers within the company. The research design used is the case study method with explanatory case studies as the type of research. The technique used is a population research technique with cross-sectional data types. analysis of the data used is linear regression analysis. the results of research and hypothesis testing show that performance information with a balanced scorecard approach has an impact on improving business processes.