“…The dimensions shown in Table 1 below can assist the researchers to identify the relevant indicators to measure the independent variables. Wang et al, 2019;Ohiomah et al, 2019;Crosby et al, 1990 Mutual trust Personal relationships Information disclosure Narayanan & Raja, 2020;Zhang, 2020;Joia, 2006;Chae et al, 2020;Foos et al, 2006;Wang et al, 2020;Shrama & Klein, 2020;Davenport & Prusak, 2003;Roberts, 2000;Massaro et al, 2019, Fink & Kessler, 2010Welter, 2012 Rewards Cost-benefit analyses Perceived benefits and corresponding costs Sharma & Garg, 2020;Disterer, 2003;Szulanski, 1996;Hansen et al, 1999;Leonard & Senesiper, 1998;O'Del & Grayson, 1998;Davenport & Prusak, 2003;Nguyen et al, 2019…”