Impact of quality and innovation strategies on business performance of Bosnian B2B and B2C companies

Duraković, Benjamin; Ćosić, Amar

doi:10.37868/sei.v1i1.96

Cited by 16 publications

(11 citation statements)

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“…Therefore, the upcoming period will be challenging for the Bosnian industry and universities as well. In this situation, both, industry and universities have to change strategic thinking and start working on creating a more competitive environment to attract foreigners [10].…”

Section: A Problem Definitionmentioning

confidence: 99%

Implementation of Lean Practices in a Higher Education Institution’s Student Affairs Office: A Case Study from a Bosnian University

Krdžalić

Brgulja

Duraković

2020

Int. J. Adv. Sci. Eng. Inf. Technol.

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Higher education is a key element of prosperous communities, and the quality of education should be a priority in attracting prospective students. Good education implies good academic staff, well-equipped laboratories, facilities, and efficient processes. Maintain efficient processes is challenging abut achievable. One of the possible solutions to improve education processes is to pursue a lean strategy in order to reduce waste and non-value-added activities. The purpose of this paper is to combine paying off strategies from manufacturing companies with higher education institutions (HEI), in order to enhance the quality of education and efficiency of higher education institutions. This research deals with application lean tools in university processes with the aim of investigating the possibility of applying lean concepts in HEI. Processes from the student affairs office from a Bosnian university were taken as a case study. The tools were used for data collections, student satisfaction measurement, process efficiency analysis and assessment whether the university is ready for the implementation of the lean concept. As a result, it was observed that communication channels between university and students are weak, the student information system does not respond to students' needs, internal communication channels need to be improved and human resources are underused. Overall, it was found that the lean strategy can be applied in HEIs but for the successful implementation of lean thinking, lifestyle from top management to lower management must be adopted.

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Section: A Problem Definitionmentioning

confidence: 99%

Implementation of Lean Practices in a Higher Education Institution’s Student Affairs Office: A Case Study from a Bosnian University

Krdžalić

Brgulja

Duraković

2020

Int. J. Adv. Sci. Eng. Inf. Technol.

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“…Ngo et al [16] conducted an experimental study to investigate the thermo-hydraulic performance of a new developed microchannel heat exchanger (MCHE) with S-shaped and zigzag fins. By comparing the pressures involved with the resulting flow for different kinds of fin shapes, the Nusselt number increases with zigzag fins (in the 24-to 34% range) while the pressure drop increases 4-5 times over, all depending on Reynolds number [20,21].…”

Section: Introductionmentioning

confidence: 99%

Numerical Investigation of Thermal Hydraulic Performance of Printed Circuit Heat Exchanger of Periodic Diamond Channel Shape

Aljelawy

Aldabbagh

Hatem

2022

IOP Conf. Ser.: Earth Environ. Sci.

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One of the most recently important heat exchangers is the Printed circuit heat exchanger especially in the nuclear power plant and aerospace applications due to its very compact geometry and small print foot. This paper presents a 3D numerical investigation on the thermo-hydraulic performance of PCHE with new non-uniform channel design configuration. The new channel design is a rectangular cross section with repeated converging diverging sections or periodic diamond shape. The influence of three design parameters on the heat exchanger performance was studied and optimized, pitch length (p), length ratio (β) and the converging diverging angle (α). The computational models investigated in this study based on the operating conditions of the intermediate heat exchanger of very high temperature gas cooled reactor with helium as the working fluid under operating pressure of 3Mpa and inlet temperature of 800 K. The Reynolds number varied from 200 to 2000. Different Pitch lengths were used (1.59, 3.18, 6.36, and 12.73) mm, and different C-D angle (0, 4.5, 6, 7.5, 9, 10.5 and 12) and also different length ratios were used (0.2, 0.25 and 0.333). Three performance parameters were studied the Nusselt number, friction factor and the overall performance evaluation factor. Results show that the thermal performance enhanced with decreasing the pitch length and with increasing C-D angle and it was shown that this enhancement was found only at high Reynolds number above 1400. The best performance obtained at p=3.18, α=6 and β=0.25 based on the overall evaluation performance.

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“…In this case, the prediction was performed according to the actual and past customer requirements. An interesting approach was proposed by the authors of the article [20], in which two business models were compared, that is, business-to-business (B2B) and business-tocustomer (B2C). The first model includes the delivery of intermediate goods ordered considering outsourcing.…”

Section: Introductionmentioning

confidence: 99%

Appliance to Predict the Quality of Hypothetically Modified Products

2022

Teh. vjesn.

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Customizing the quality of the product to change customer expectations is a necessary action in good, prospering organizations. In enterprises, the most beneficial solutions consider the future satisfaction of customer with the product. This issue is not easy and is not resolved; therefore, integration of different techniques was proposed as part of a single, coherent appliance. Therefore, the aim is to propose the appliance to predict the quality of hypothetically modified products. The appliance was developed by adequately selected and combined techniques, i.e., survey research with the Likert scale, AHP method (Analytic Hierarchy Process), Pareto rule (20/80), WSM method (Weighted Sum Model) and Naive Classifier Bayes. The concept of the proposed appliance concerns the possibility of determining important product attributes and possible combinations of feature states. Based on this, the quality levels were estimated, and then satisfaction with the hypothetical modifications of the product was predicted. The test was carried out on the vacuum cleaner. As a result, four combinations of product modifications were determined, which have been created based on hypothetical and actual attributes. Each modification was satisfying for the customer. Therefore, the proposed apparatus turned out to be effective in predicting customer satisfaction for the modified quality levels. Originality is to propose a new integration of different techniques to predict levels of quality product modification based on current product quality.

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Impact of quality and innovation strategies on business performance of Bosnian B2B and B2C companies

Cited by 16 publications

References 0 publications

Implementation of Lean Practices in a Higher Education Institution’s Student Affairs Office: A Case Study from a Bosnian University

Implementation of Lean Practices in a Higher Education Institution’s Student Affairs Office: A Case Study from a Bosnian University

Numerical Investigation of Thermal Hydraulic Performance of Printed Circuit Heat Exchanger of Periodic Diamond Channel Shape

Appliance to Predict the Quality of Hypothetically Modified Products

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