Impact of Quality Management Systems and After-sales Key Performance Indicators on Automotive Industry: A Literature Review

Sabbagha, Omar; Rahman, Mohd Nizam Ab; Ismail, Wan Rosmanira; Hussain, Wan Mohd Hirwani Wan

doi:10.1016/j.sbspro.2016.05.401

Cited by 13 publications

(13 citation statements)

References 24 publications

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“…Studies mention at least five different elements that help to describe and analyse the organization's performance. They are: objectives [23,[46][47][48][49][50][51], metrics [23,47,48,52,53], data measures [23][24][25][26][46][47][48][49], indicators [23,[46][47][48]54,55] and key performance indicators (KPI) [23,39,[45][46][47]49,52,[55][56][57][58][59]. Each of these elements is important to monitor the organization's activities.…”

Section: Analysing the Performance Of The Organizationmentioning

confidence: 99%

“…The correct choice of performance indicators is an important part of the corporate strategic process and quality management, because well-defined and weighted KPIs can help realise strategic plans. [39,55,57,59] KPIs are directly linked to business success, but defining an effective KPI that shows business benefits is not always easy. To develop a set of indicators, it is necessary to include the name, owner, formula, justification and description of KPIs.…”

Section: Key Performance Indicatorsmentioning

confidence: 99%

See 1 more Smart Citation

Sustainability and Continuous Improvement of Organization: Review of Process-Oriented Performance Indicators

Medne

Lapiņa

2019

Journal of Open Innovation: Technology, Market, and Complexity

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Nowadays, organizations are trying to have, not only a competitive advantage in the market, but also in sustainable development. The purpose of this paper is to investigate the process of measuring organizations’ sustainability using process-oriented indicators. The research seeks to address the following research question: How are process-oriented indicators linked to an organization’s strategy in the context of sustainable development? This research is based on reviewing the literature on organizational performance analysis in the context of sustainable development. The literature review highlights the main elements of organizational performance analysis and linkages to the overall business strategy. There are many ways of how to conduct an in depth assessment of an organization’s performance regarding sustainability. The research shows the elements that are integrated in the process and the organization’s performance analysis. These elements are—objectives, metrics, data measures, indicators and key performance indicators (KPIs). The research shows that growing organizations with a strategic focus on sustainability integrate these elements in the process analysis.

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Section: Analysing the Performance Of The Organizationmentioning

confidence: 99%

Section: Key Performance Indicatorsmentioning

confidence: 99%

Sustainability and Continuous Improvement of Organization: Review of Process-Oriented Performance Indicators

Medne

Lapiņa

2019

Journal of Open Innovation: Technology, Market, and Complexity

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“…The government of Malaysia introduced automotive remanufacturing roadmap as inputs to the development of the ELV management system in Malaysia (Raja Mamat et al, 2016). For both the manufacturers and the dealers, after-sales business is becoming a remarkable profit source (Sabbagha et al, 2016). Corporate Social Responsibility (CSR) practices need to be implemented in the automotive suppliers to reflect great success.…”

Section: Sustainability Of Automotive Industrymentioning

confidence: 99%

“…The annual car sales globally has been forecasted to incline from 75 million in 2010 to 207 million and then 326 million in 2050 and 2100 globally respectively (Sabbagha, et al, 2016) with Malaysia targeted 1.25 million vehicles in 2020 for total production volume (Wong, Al-Obaidi & Mahyuddin, 2018) and the estimation for vehicle registration as much as 31 million in the year 2020 (Ramli et al, 2018). Automotive manufacturing is one of the biggest sectors that contributed to a global economy every year with a huge amount of investment of over $4 trillion globally (Mohammed, Muhammad Hussain & Zain, 2017).…”

mentioning

confidence: 99%

Challenges and Strategies of Malaysian Automotive: A Literature Review 2016-2018

Nazir

Shavarebi²

2019

JTMB

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With the increasing urbanization and the global population growth leads to high demand for mobility (Schüller et al., 2017). Global attention has been received by automobile industries in ASEAN for domestic and overseas competitiveness (Tai, 2016) lead to stiff global competition (Maarof & Mahmud, 2016). Due to strategically located in the center of ASEAN, Malaysia offers vast opportunities for global automotive and component manufacturers to set up manufacturing and distribution operations (

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“…In order to obtain the so-called "accreditation", the testing laboratories must meet a number of factors, including monitoring the validity of the mechanical tests performed SILVA;PEREIRA, 2015;SABBAGHA et al, 2016). Therefore, the quality assurance of the test results is directly associated to the process flow.…”

Section: Independent Journal Of Management and Production (Ijmandp)mentioning

confidence: 99%

Systematic proposition of integration between development of agricultural machines and quality management system for the industrial sector

Silveira

Machado

Ruppenthal

et al. 2018

Ind. Jour. Manag. & Prod.

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Um dos problemas das múltiplas variáveis e restrições encontradas nos sistemas produtivos das empresas e é responsável por influenciar a qualidade final do produto é a seleção adequada do material utilizado na fabricação. Assim, para que não haja divergências entre a especificação e o requisito de design no processo, são necessárias orientações efetivas para verificar sua conformidade após o recebimento. A verificação é realizada por meio de testes técnicos, por outro lado, para obter as características das propriedades mecânicas do mesmo. O objetivo geral deste trabalho é apresentar propostas sistemáticas para a elaboração de garantia de qualidade de testes mecânicos sobre a recepção de materiais metálicos aplicados ao desenvolvimento de máquinas agrícolas. Em termos metodológicos, foi aplicada uma Revisão de Literatura Sistemática (SLR) e vários casos foram estudados. Esta pesquisa é classificada como descritiva e comparativa, de natureza exploratória que utiliza um conjunto de ações de coleta, análise e tratamento de dados, a fim de auxiliar no desenvolvimento de atividades planejadas e organizadas que permitam implementar os testes necessários para o correto. qualificação do material recebido pelas empresas. Os resultados apresentam uma proposição sistemática que pode ser adotada na realização de testes mecânicos em materiais metálicos no controle de recepção em empresas que desenvolvem máquinas agrícolas e que podem ajudar outros segmentos de mercado. ações de análise e tratamento, a fim de auxiliar no desenvolvimento de atividades planejadas e organizadas que permitam implementar os testes necessários para a qualificação correta do material recebido pelas empresas. Os resultados apresentam uma proposição sistemática que pode ser adotada na realização de testes mecânicos em materiais metálicos no controle de recepção em empresas que desenvolvem máquinas agrícolas e que podem ajudar outros segmentos de mercado. ações de análise e tratamento, a fim de auxiliar no desenvolvimento de atividades planejadas e organizadas que permitam implementar os testes necessários para a qualificação correta do material recebido pelas empresas. Os resultados apresentam uma proposição sistemática que pode ser adotada na realização de testes mecânicos em materiais metálicos no controle de recepção em empresas que desenvolvem máquinas agrícolas e que podem ajudar outros segmentos de mercado.

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Impact of Quality Management Systems and After-sales Key Performance Indicators on Automotive Industry: A Literature Review

Cited by 13 publications

References 24 publications

Sustainability and Continuous Improvement of Organization: Review of Process-Oriented Performance Indicators

Sustainability and Continuous Improvement of Organization: Review of Process-Oriented Performance Indicators

Challenges and Strategies of Malaysian Automotive: A Literature Review 2016-2018

Systematic proposition of integration between development of agricultural machines and quality management system for the industrial sector

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