2020
DOI: 10.1016/j.heliyon.2020.e03824
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Impact of quality management systems in the performance of educational centers: educational policies and management processes

Abstract: In this paper, the findings of an I þ D þ i research are presented. In this study, an analysis was conducted to assess 14 educational centers where in one of two distinct quality systems had been implemented: the EFQM (European Foundation Quality Management) and el Proyecto de Calidad Integrado (PCI)-the Integrated Quality Project-promoted by the Horrêum Foundation (Alvarez and Santos, 2003; Villa and Marauri, 2004). The EFQM was first used by businesses before being recently transferred to the academics. It c… Show more

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Cited by 59 publications
(44 citation statements)
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References 27 publications
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“…The relevance of studies on violence is unquestionable -and their usefulness is undeniable in the design of- but governments do not always take measures to include long-term education programs ( Díez et al, 2020 ), but are sometimes limited to information sessions in schools whose effects of change are doubtful, are not evaluated or simply ignore international recommendations.…”
Section: Introductionmentioning
confidence: 99%
“…The relevance of studies on violence is unquestionable -and their usefulness is undeniable in the design of- but governments do not always take measures to include long-term education programs ( Díez et al, 2020 ), but are sometimes limited to information sessions in schools whose effects of change are doubtful, are not evaluated or simply ignore international recommendations.…”
Section: Introductionmentioning
confidence: 99%
“…mental education providers, as well as organizing quality assurance in higher education. " [13] F. Diaz's findings support this point, aspects that affect the culture of quality through quality management system are influenced by educational policies, which include planning, communication, support and reward, and management process consisting of organizational climate, teaching-learning process, and relationship with users [14]. Another research result shows that the mapped processes of a higher education institution are management planning and control, education, research and support, and describe how the mapping was performed, working in cross-functional teams.…”
Section: B Discusionmentioning
confidence: 89%
“…The outlined transition of educational process management in higher education to the plane of the process approach truly opens up the opportunities for the formation of financial stability of pedagogical education programs and its competitiveness on the one hand and ensures the preservation of opportunities for the professional development of a pedagogue in the process of studying at a university through interactive and practical lessons, individual educational trajectories, targeting, and variability, etc. [19,20].…”
Section: Discussionmentioning
confidence: 99%