2019
DOI: 10.1007/978-3-030-03910-3_21
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Impact of Social Media and Proprietary Media on Potential Tourists Holiday Planning Process. The Case of National Tourism Organizations

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Cited by 2 publications
(1 citation statement)
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“…Due to their social impact, they are becoming very powerful instruments to disseminate images and information about tourist destinations [19]. It is a way for people to share their knowledge [20], interact with each other, give their opinions, and evaluate the service provided [21,22]. For example, word of mouth (WOM) is considered by tourists to be a more reliable medium than other more traditional media (television, radio, print media) and is the one that has the greatest influence on consumer behaviour [23].…”
Section: Introductionmentioning
confidence: 99%
“…Due to their social impact, they are becoming very powerful instruments to disseminate images and information about tourist destinations [19]. It is a way for people to share their knowledge [20], interact with each other, give their opinions, and evaluate the service provided [21,22]. For example, word of mouth (WOM) is considered by tourists to be a more reliable medium than other more traditional media (television, radio, print media) and is the one that has the greatest influence on consumer behaviour [23].…”
Section: Introductionmentioning
confidence: 99%