Impact of Soft Skills Training Program on Head Nurses’ Performance

Abstract

Background: Soft skills are equally important as hard skills. Technical hard skills are no longer enough for head nurses to compete in this highly competitive work environment. Therefore, soft skills are of paramount importance. Research Aim: This study aimed to evaluate the impact of soft skills training programs on head nurses' performance. Research design: a quasi-experimental (onegroup pretest/posttest) research design was utilized to accomplish the aim of this study. Setting:The study was carried out in the Benha university hospitals in six General Medical Units, two General Surgical Units (Male and Female). Subject: This study included a convenience sample of n=50 head nurses. Tools: three tools used for data collection includes a structured questionnaire sheet, job performance evaluation sheet, and soft skill evaluation checklist. Results: There were highly statistically significant differences for head nurses' knowledge, job performance, and soft skills pre/post-intervention at p <0.01 for all. Conclusion: Based on the study findings, a training program about soft skills effectively improve head nurses' knowledge, job performance, and soft skills. Recommendation: Regular training programs about soft skills for nurses and nursing administrators are essential for encouraging positive nurses' skills and maintain effective health care.

Unraveling the synergy: how organizational intelligence fuel soft skills and nurses’ thriving: a cross-sectional study

“…These experiences contribute to enhanced empathy, communication abilities, problem-solving skills, and a greater appreciation for work-life balance, all critical components of soft skills and thriving at work. This result contradicts Hussein et al (2021), who found that there were satisfactory soft skills among the majority of married studied nurses [ 18 ].…”

“…According to the systematic review of Jamaludin et al (2021), nurses need soft skills to enhance their ability to organize and prioritize effective patient care delivery in a demanding healthcare environment [ 21 ]. On the contrary, Hussein et al (2021) showed only 22% of nurses had a perception of soft skills before implementing the training program [ 18 ]. In addition, according to Demsash et al (2023), 32.52% of the inadequate everyday practice documentation by health professionals was due to incomplete papers [ 22 ].…”

“…This tool was created by Hussein Yassein & Samir Abd El-Aziz Elsaiad (2021) to evaluate nurses’ soft skills. It has 27 items and five dimensions: two for innovation, six for staff communication, seven for patient communication, seven for documentation, and five for staying technically current [ 18 ]. The responses were measured on a 5-point Likert scale, fluctuating from strongly agree [ 5 ] to disagree [ 1 ] strongly.…”