Impact of soft TQM practices on employee work role performance: role of innovative work behaviour and initiative climate

Vihari, Nitin Simha; Yadav, Mohit; Panda, Tapan Kumar

doi:10.1108/tqm-03-2021-0092

Cited by 21 publications

(14 citation statements)

References 91 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Recent literature has provided evidence that TQM principles and practices improve various performance outcomes at the individual and organizational levels (e.g., Fuentes-Fuentes et al, 2004;Kaynak, 2003;Vihari et al, 2022). Previous studies have emphasized the decisive role of TQM principles and practices (e.g., customer-oriented approaches, managerial applications, and leadership in quality processes) on performance outcomes (Alzoubi et al, 2019).…”

Section: Tqm Principles In Healthcare and Job Performancementioning

confidence: 99%

How TQM Principles Influence Job Performance in Healthcare The Role of Locus of Control

Dagasan¹,

Kitapçı²,

Kilic³

2023

berj

View full text Add to dashboard Cite

Section: Tqm Principles In Healthcare and Job Performancementioning

confidence: 99%

How TQM Principles Influence Job Performance in Healthcare The Role of Locus of Control

Dagasan¹,

Kitapçı²,

Kilic³

2023

berj

View full text Add to dashboard Cite

“…More recently, there has been growing interest in an organisational climate with a specific focus. Examples include customer service climate [24], safety climate [25], initiative climate [26], learning climate [27], information security climate [28], and privacy climate [11].…”

Section: Organisational Climate and Culturementioning

confidence: 99%

Organisational Privacy Culture and Climate: A Scoping Review

Iwaya

Fischer‐Hübner

et al. 2022

IEEE Access

View full text Add to dashboard Cite

New regulations worldwide are increasingly pressing organisations to review how they collect and process personal data to ensure the protection of individual privacy rights. This organisational transformation involves implementing several privacy practices (e.g., privacy policies, governance frameworks, and privacy-by-design methods) across multiple departments. The literature points to a strong influence of the organisations' culture and climate in implementing such privacy practices, depending on how leaders and employees perceive and address privacy concerns. However, this new hybrid topic referred to as Organisational Privacy Culture and Climate (OPCC), remains poorly demarcated and weakly defined. In this paper, we report a Scoping Review (ScR) on the topic of OPCC to systematically identify and map studies, contributing with a synthesis of the existing work, distinguishing core and adjacent publications, research gaps, and pathways of future research. This ScR includes 36 studies categorised according to their demographics, research types, contribution types, research designs, proposed definitions, and conceptualisations. Also, 18 studies categorised as primary research were critically appraised, assessing the studies' methodological quality and credibility of the evidence. Although published research has significantly advanced the topic of OPCC, more research is still needed. Our findings show that the topic is still in its embryonic stage. The theory behind OPCC has not yet been fully articulated, even though some definitions have been independently proposed. Only one measuring instrument for privacy culture was identified, but it needs to be further developed in terms of identifying and analysing its factors, and evaluating its validity and reliability. Initiatives of future research in OPCC will require interdisciplinary research efforts and close cooperation with industry to further propose and rigorously evaluate instruments. Only then OPCC would be considered an evidence-based research topic that can be reliably used to evaluate, measure, and embed privacy in organisations.

show abstract

“…TQM is beneficial in terms of establishing norms and regulations. TQM implementations assist in satisfying the business's internal customers (employees), which boosts employee satisfaction (Hwang et al, 2020), firm performance (Vihari et al, 2021), and employee commitment (Arunachalam & Palanichamy, 2017). Indeed, TQM procedures may improve employee effectiveness, efficiency, and corporate production (Iqbal & Asrar-ul-Haql, 2018).…”

Section: Introductionmentioning

confidence: 99%

Evaluating Employees’ Perception of Quality Management in Travel Agencies and Its Impact on Their Performance (Applied On Egyptian Travel Agencies)

Elkhodary

Elgheit²,

Gohar³

2022

International Journal of Tourism and Hospitality Management

View full text Add to dashboard Cite

Employees' perception of TQM plays a vital role in the effective adoption of TQM philosophy. The benefits of employees' perception of TQM are creating improved quality and efficiency, increasing employees' satisfaction and facilitating the practices of TQM. This research aims to evaluate employees' perception of quality management in travel agencies and its impact on their performance. In this research, a quantitative approach has been used by distributing questionnaires among employees of travel agencies. The study's population consisted of all the employees of Egyptian travel agencies category A in Cairo and Luxor. The research has utilized a questionnaire distributed among 400 employees. The number of valid answered questionnaires reached 400, representing 100% of the distributed ones. SPSS, version 25, was used to analyze the collected data. The results exposed that the level of employees' perception of TQM in Egyptian travel agencies is high.There is a significant and moderate positive correlation between employee performance and TQM. The research recommends that travel agencies introduce TQM knowledge to employees regularly. Considering the recent advances conducted in this field, regular evaluation of employee perception of TQM will define the required training programs needed for enhancing employees' performance.

show abstract

Impact of soft TQM practices on employee work role performance: role of innovative work behaviour and initiative climate

Cited by 21 publications

References 91 publications

How TQM Principles Influence Job Performance in Healthcare The Role of Locus of Control

How TQM Principles Influence Job Performance in Healthcare The Role of Locus of Control

Organisational Privacy Culture and Climate: A Scoping Review

Evaluating Employees’ Perception of Quality Management in Travel Agencies and Its Impact on Their Performance (Applied On Egyptian Travel Agencies)

Contact Info

Product

Resources

About