Impact of technostress on work-life balance

Abstract

One of the many factors that contribute to the success of an organisation is the use of professional information technology (ICT). The pandemic situation of recent years has highlighted the benefits of using state-of-the-art ICT. However, exploring the negative consequences is a less popular topic. The aim of this research is to identify the most significant risks factors of technostress that threaten the balanced performance of employees at work and the possibility of work-life balance. In 2021, statistical correlations between risk factors for technostress were identified using SPSS 26, based on the opinions of 237 Hungarian higher education staff. Using SPSS AMOS 27, a proprietary model was built to test the impact of the most serious risks on personal and work life. The results show that three factors have the greatest impact on work-life balance, which also affect organisational performance. Loss of leisure time due to techno-overload and techno-invasion, and a feeling of techno-uncertainty due to lack of ICT competence cause a sense of threat. These compromise work-life balance and, at the same time, work performance. The mutually reinforcing negative effects influence the sense of well-being (happiness) at work, the feeling of job security and force employees to learn continuously.

The need to work from home in higher education during the first phase of COVID-19: Employee productivity, autonomy, work relationships, job satisfaction and well-being

“…Remote work entails challenges related to the development of new skills of which the key ones are operational skills (computer hardware and software operating skills), formal skills (Internet and navigation skills), information skills (searching, selecting, processing, evaluating and dissemination of information) and strategic skills (the ability to use information and equipment to achieve specific goals) (Bartsch et al, 2021;Parham and Rauf, 2020). But the volume and intensity of tasks performed with the use (Parham and Rauf, 2020;Raza et al, 2015) of information and communication technologies (ICT) may increase employees' psychological effects such as stress, emotional anxiety and dissatisfaction (Drašler et al, 2021;Bencsik and Juhasz, 2023), which, in the pandemic circumstances, would be further intensified by fear and uncertainty (Casacchia et al 2021;Parham and Rauf, 2020).…”

Home-based telework: aspects of communication. Evidence from Hungary

“…• reconciling family and work: negative effects on workers' work-life balance (European Parliament's committee on Employment and Social Affairs, 2021;Bencsik & Juhasz, 2023); work and life domains (Galanti et al, 2021;Vyas & Butakhieo, 2021), • evolution of traditional male and female roles (Galanti et al, 2021;Huws et al, 1996;Iscan & Naktiyok, 2005;Nguyen & Armoogum, 2021), • social support (Bentley et al, 2016;Fonner & Roloff, 2010;Golden & Gajendran, 2019;Guo, 2017), • psychological effects such as stress, loneliness, emotional exhaustion, well-being (Bentley et al, 2016;Jurek et al, 2021), satisfaction (Guo, 2017), social isolation (Davidescu et al, 2020;Lal & Dwivedi, 2009;Lengen et al, 2021), • health effects (Xiao et al, 2021),…”

Evaluation of personnel risk in the SMEs in the V4 countries

“…The quality of internal communication among employees, the influence of senior managers on employees (Adamopoulou et al, 2016). Internal influences are characterized by health problems related to employment, stress (Bencsik & Juhasz, 2023), social media (Dvorský et al, 2023b), and family relationships (Bargoni et al, 2023).…”