Impact of Workplace Employee Grievances on Employee Performance: Evidence from Operational Level Employees in Some Selected Apparel Companies

Abstract

Today, most of the apparel industries face challenges because of the high turnover rates and low productivity problems. The employees are the basic building blocks of the overall organizational performance. The objective of this study was to identify the impact of employee grievances on employee performance. The population of the study was 600 operational level employees from 03 selected apparel companies in Panadura area. The study investigated the impact of work place employee grievances on employee performance by analyzing the data collected through 200 operational level employees in selected apparel companies located in Panadura area. A paper-based structured questionnaire was administered to collect data. Miscommunication, overloaded work, aggressive supervisory behavior, and training gap in the workplace have shown significant association with employee performance based on the regression analysis. The study proved a negative relationship between the independent variables and employee performance.