Impact of Workplace Incivility on Work
Family Conflict: The
Mediating Role of Emotional Exhaustion and Moderating Role
of Job Experience
Sania Moazzam,
Muhammad Abdur Rahman Malik
Abstract:This study tests the role of emotional exhaustion as a mediating mechanism between workplace
incivility instigated by three sources (i.e., customers, co workers and supervisors) and work family
conflict (WFC). We test the role of job experience as a boundary condition affecting th e indirect
relationship between supervisor incivility and WFC via emotional exhaustion. The sample consists of 235
front line restaurant workers employed in casual and fine dining restaurants in Lahore, Pakistan.
Structural equation … Show more
Set email alert for when this publication receives citations?
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.