2019
DOI: 10.23857/dc.v5i2.898
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Impacto de la TQM en la administración del sector financiero

Abstract: <p style="text-align: justify;">(TQM) es criticado periódicamente por los gurús de la administración y los medios comerciales por su impacto supuestamente deslustrado en el desempeño financiero. Este artículo presenta evidencia objetiva de si esta crítica está efectivamente justificada. Primero, discutimos el debate en curso sobre la capacidad de TQM para mejorar significativamente el desempeño financiero, el porqué de este tema y la importancia de aclarar este debate. Esta evidencia ayuda a establecer e… Show more

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“…TQM seeks excellence and, to do so, creates timely attitudes and controls to prevent defects and possible failures. In this way, it seeks to improve customer satisfaction through effective and efficient processes (Orellana-Intriago et al 2019). • PDCA cycle: The PDCA cycle is a tool used in quality management to improve production processes and solve problems.…”
Section: Proceedings Of the Second Australian International Conferenc...mentioning
confidence: 99%
“…TQM seeks excellence and, to do so, creates timely attitudes and controls to prevent defects and possible failures. In this way, it seeks to improve customer satisfaction through effective and efficient processes (Orellana-Intriago et al 2019). • PDCA cycle: The PDCA cycle is a tool used in quality management to improve production processes and solve problems.…”
Section: Proceedings Of the Second Australian International Conferenc...mentioning
confidence: 99%
“…Presently, the agro-entrepreneurial sector is found in a context of globalization, of high technological innovation and growing demand, so a greater emphasis is required on each task of its management, in addition to being in a continuous process of adaptation and permanence in time, in order to respond to the expectations and political, economic and social changes (Arteaga-Coello et al, 2016). In this sense, Spielman and Birner (2008) suggested a series of points for the creation and implementation of an innovation system for agriculture, highlighting that agricultural education should be directed toward the development of human capital, which will be reflected in the increase of yields, the generation of added value, the capacity for innovation, and the interest for entrepreneurship, among other processes.…”
Section: Introductionmentioning
confidence: 99%