Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review

Reis, João; Santo, Paula Espírito; Melão, Nuno

doi:10.23919/cisti.2019.8760893

Cited by 49 publications

(28 citation statements)

References 53 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…In addition, the relevance of Scopus is also justified, since it indexes a wide range of AI journals. In that regard, Reis et al [29] found, in March 2019, 127 journals indexed in Scopus that publish research in AI, a surprisingly high number of sources when compared to other databases.…”

Section: Selection Criteriamentioning

confidence: 99%

Impact of Artificial Intelligence Research on Politics of the European Union Member States: The Case Study of Portugal

2020

View full text Add to dashboard Cite

Currently, artificial intelligence (AI) is at the center of academic and public debate. However, its implications on politics remain little understood. To understand the impact of the AI phenomenon on politics of the European Union (EU), we have carried out qualitative multimethod research by performing a systematic literature review and a case study. The first method was performed according to the preferred reporting items for systematic reviews and meta-analyses (PRISMA), in order to report the state-of-the-art in the existing literature and explore the most relevant research areas. The second method contained contributions from experts in data science and AI of the Portuguese scientific community. The results showed that solutions such as intelligent decision support systems are improving the political decision-making process and impacting the Portuguese society at local, regional, and national levels. We also found that practitioners and scientists are currently shifting their interests from environmental and biological sciences to healthcare services, which is bringing new challenges in terms of protecting patient/citizen data and growing concerns about handling of critical information. Future research may focus on comparative studies with other EU States to obtain a comprehensive and holistic understanding of the AI phenomenon.

show abstract

Section: Selection Criteriamentioning

confidence: 99%

Impact of Artificial Intelligence Research on Politics of the European Union Member States: The Case Study of Portugal

2020

View full text Add to dashboard Cite

show abstract

“…Moreover, following the assumptions of Tranfield et al (2003), we used a clear set of steps to be replicated, and only one database to enhance transparency. Scopus was chosen from several relevant databases, such as Web of Science (WoS) or EBSCO Host, because, as justified by Reis et al (2019cReis et al ( , 2020d, has a wider coverage of articles, indexing a broader range of AI journals. With regard to academic search engines, such as Google Scholar, they were excluded because our priority was to select only articles evaluated by peers for reasons of quality and credibility.…”

Section: Methodsmentioning

confidence: 99%

Influence of artificial intelligence on public employment and its impact on politics: A systematic literature review

Reis

Santo

Melão

2021

BJO&PM

View full text Add to dashboard Cite

Goal: Public administration is constantly changing in response to new challenges, including the implementation of new technologies such as robotics and artificial intelligence (AI). This new dynamic has caught the attention of political leaders who are finding ways to restrain or regulate AI in public services, but also of scholars who are raising legitimate concerns about its impacts on public employment. In light of the above, the aim of this research is to analyze the influence of AI on public employment and the ways politics are reacting.Design / Methodology / Approach: We have performed a systematic literature review to disclose the state-of-the-art and to find new avenues for future research. Results:The results indicate that public services require four kinds of intelligence -mechanical, analytical, intuitive, and empathetic -albeit, with much less expression than in private services. Limitations of the investigation:This systematic review provides a snapshot of the influence of AI on public employment. Thus, our research does not cover the whole body of knowledge, but it presents a holistic understanding of the phenomenon. Practical implications:As private companies are typically more advanced in the implementation of AI technologies, the for-profit sector may provide significant contributions in the way states can leverage public services through the deployment of AI technologies.Originality / Value: This article highlights the need for states to create the necessary conditions to legislate and regulate key technological advances, which, in our opinion, has been done, but at a very slow pace.

show abstract

“…This article follows a qualitative analysis of samples retrieved from Scopus.com, which has been used as a bibliographic database of peer-reviewed literature. Selecting this database is justified by Scopus's ability to provide a coverage of articles, as it indexes a broad range of AI journals when compared to other known databases, such as Web of Science from Thomson Reuters [8]. A truly comprehensive approach would lead us to select more than one digital repository, however, given that our priority is transparency and easy reproduction of results, this choice may be acceptable when comparing the pros and cons [29].…”

Section: Methodsmentioning

confidence: 99%

“…Despite the growing interest of academics in the service robots' arena, little academic attention has been devoted to this theme, especially in the hospitality frontline services. Recent developments have been labelled by practitioners, who quite dominate the AI field of knowledge [8]. It is worth noting that AI is a classical domain of Computer Science, with significant contributions since the 1960s.…”

Section: Introductionmentioning

confidence: 99%

Service Robots in the Hospitality Industry: An Exploratory Literature Review

Rosete

Soares

Salvadorinho

et al. 2020

Lecture Notes in Business Information Processing

View full text Add to dashboard Cite

The service sector is changing drastically due the use of robotics and other technologies, such as Artificial Intelligence (AI), Internet of things (IoT), Big Data and Biometrics. Consequently, further research opportunities in the service industry domain are also expected. In light of the above, the purpose of this paper is to explore the potentialities and limitations of service robots in the hospitality industry. To this end, this paper uses a conceptual approach based on a literature review. As a result, we found that in contexts of high customer contact, service robots should be considered to perform standardized tasks due to social/emotional and cognitive/analytical complexity. The hospitality industry is therefore considered closely related to empathic intelligence, as the integration of service robots has not yet reached the desired stage of service delivery. In a seemingly far-fetched context of our reality, organizations will have to decide whether the AI will allow the complete replacement of humans with robots capable of performing the necessary cognitive and emotional tasks. Or investing in balanced capacities by integrating robot-human systems that seems a reasonable option these days.

show abstract

Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review

Cited by 49 publications

References 53 publications

Impact of Artificial Intelligence Research on Politics of the European Union Member States: The Case Study of Portugal

Impact of Artificial Intelligence Research on Politics of the European Union Member States: The Case Study of Portugal

Influence of artificial intelligence on public employment and its impact on politics: A systematic literature review

Service Robots in the Hospitality Industry: An Exploratory Literature Review

Contact Info

Product

Resources

About