Impacts of COVID-19 in Retail: A Case Study Research

The COVID-19 pandemic's impacts have been devastating for the global economy, particularly for manufacturing companies that have been forced to face challenges that were almost unheard of before. Many companies were completely unprepared for an event of this magnitude and tried to limit the damage by adopting specific countermeasures. Some of these were possible thanks to digital technologies and the digitization of business processes, which sometimes made it possible to reduce or eliminate negative effects. In particular, digital technologies have helped companies adapt during the crisis and ensure business continuity. This article aims to investigate how digital and Industry 4.0-enabling technologies have helped manufacturing companies cope with the pandemic's effects. The study indicates that some technologies have contributed more than others, although the Industry 4.0 paradigm's potential has not been exploited fully. This calls for future research directions to extend the scope of analysis in these aspects, particularly five specific areas: data and information management; (re)organization of work; de-globalization and reshoring; supply chain resilience; and environmental and social sustainability.

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Building Capabilities and Workforce for Metaverse-Driven Retail Formats

Singha,

Singha

2024

Advances in Social Networking and Online Communities

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The metaverse, a breakthrough virtual reality environment, offers boundless retail potential. Metaverse-driven retail needs a good strategy to succeed in a time of changing consumer expectations and the digital revolution. This chapter covers metaverse-driven retail preparation tactics. The metaverse allows retail innovation and adaptation during e-commerce and COVID-19 pandemic upheavals. Understanding metaverse dynamics and developing the abilities is crucial. Determine metaverse applicability to retail, define requisite capabilities, analyze staff competencies, and establish practical training and development programs. Examples include understanding metaverse technology, immersive shopping, data-driven personalization, and strong cybersecurity. Digital fluency, collaboration, design, and cybersecurity awareness are workforce competencies. This chapter stresses metaverse readiness through training, growth, and strategic alignment. It emphasizes that the metaverse transforms reality and opens up new possibilities.

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Impacts of COVID-19 in Retail: A Case Study Research

Cited by 3 publications

References 25 publications

Digital Technologies in Russian Retail

Digital Technologies in Russian Retail

The impacts of digital technologies on coping with the COVID-19 pandemic in the manufacturing industry: a systematic literature review

Building Capabilities and Workforce for Metaverse-Driven Retail Formats

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