Impacts of Personal Characteristics on User Trust in Conversational Recommender Systems
Wanling Cai,
Yucheng Jin,
Li Chen
Abstract:Conversational recommender systems (CRSs) imitate human advisors to assist users in finding items through conversations and have recently gained increasing attention in domains such as media and e-commerce. Like in human communication, building trust in human-agent communication is essential given its significant influence on user behavior. However, inspiring user trust in CRSs with a "one-size-fits-all" design is difficult, as individual users may have their own expectations for conversational interactions (e… Show more
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