“…Quantifying the impact of a specific public transport disturbance can help understanding its severity, which passengers are most affected, and how to respond better to the disturbance. Unfortunately, this task is not trivial, since it requires the knowledge of both the realized trip and the planned trip of the passengers (Paulsen, Rasmussen, & Nielsen, 2021). If the former is retrievable from tracking systems or Automatic Fare Collection systems (AFC), the latter can be retrieved only directly asking the passenger, which is often unfeasible for large, long-term longitudinal datasets.…”