Research Question Despite uncertainty about the future stance of the real economy in conjunction with an imperfect assessment of banks' soundness, most of the explanations for the slow recovery discard information processing of economic agents. During normal times it is known that information processing is not free of frictions. Given that the onset of the recession was at least partly due to heightened uncertainty about financial sector developments, we ask in this paper to which extent the imperfect assessment of banks' soundness was responsible for the slow recovery. Contribution We are the first to examine what kind of information rigidity prevails in financial markets over time and to incorporate this type of information rigidities into a macroeconomic general equilibrium model. We focus on the two well-established forms of information rigidities that have been found to characterize expectations about inflation and test for them in the financial market. For this reason, we scrutinize how information is processed and expectations are formed with respect to bank equity. We measure expectations about the evolution of bank equity with the expectations about future earnings given by survey data. Results We find that expectations about banks' profitability are severely and significantly biased, particularly during the financial crisis. Before and after the financial crisis, profits are structurally underestimated, whereas the opposite is true for the financial crisis. The forecast error of professional analysts cannot be attributed to sticky information but rather to noisy information. The updating of new information is characterized by learning about past data, while during the onset of the crisis between 2007 and 2008 the speed of updating drops significantly. Comparing then the evolution of key macro variables under full information and incomplete information in relation to the true data, we clearly see that the latter is much better able to replicate the slow recovery.