2019
DOI: 10.33795/jip.v5i4.259
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Implementasi Sentimen Analisis Komentar Channel Video Pelayanan Pemerintah Di Youtube Menggunakan Algoritma Naïve Bayes

Abstract: Pelayanan instansi pemerintah menjadikan tolok ukur dalam menilai tingkat kepuasan masyarakat. Instansi pemerintah di Indonesia perlahan telah memanfaatkan media sosial sebagai sarana komunikasi dengan masyarakat. Karena media sosial mendapatkan tempat yang istimewa pada penggunaan internet di Indonesia. Terutama media sosial, khususnya untuk Youtube yang mana sekarang segala sesuatunya dapat diupload setiap saat dan berjuta komentar diunggah pada media berbagi video. Penelitian ini mencoba melakukan Analisa s… Show more

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Cited by 10 publications
(11 citation statements)
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“…A high accuracy value of classification meets value of 100%. The accuracy value of previous studies on text classification was above 60% in average [8] [12]. Through applying the combination of preprocessing techniques, it is expected that it can result a classification model with a higher accuracy.…”
Section: Introductionmentioning
confidence: 91%
See 1 more Smart Citation
“…A high accuracy value of classification meets value of 100%. The accuracy value of previous studies on text classification was above 60% in average [8] [12]. Through applying the combination of preprocessing techniques, it is expected that it can result a classification model with a higher accuracy.…”
Section: Introductionmentioning
confidence: 91%
“…This research implemented sentiment analysis on comments on YouTube [8]. It used Naïve Bayes Classifier (NBC) method to analyze the sentiment on government instances.…”
Section: Related Workmentioning
confidence: 99%
“…Research that has been done related to decision support systems, among others. Research on the Implementation of Sentiment Analysis of Government Service Video Channel Comments on Youtube Using the Naïve Bayes Algorithm Method conducted (Saputra et al, 2019) using 3 criteria, namely positive, negative and neutral. This research produces an application that can provide information on how to measure the level of public satisfaction with government services through Yo uTube.…”
Section: Literature Reviewmentioning
confidence: 99%
“…YouTube menarik pengguna dengan memanfaatkan kekurangan Televisi(TV), yaitu dengan iklan yang sedikit, durasi video yang bervariasi dan YouTube menyajikan berbagai video yang dapat di pilih pengguna [6]. Dengan adanya aplikasi ini, pemberian informasi dapat menyebar dengan lebih luas dan cepat, dan pengguna dapat mengekspresikan pendapatnya dalam bentuk komentar [7] Pada kolom komentar ini masyarakat dapat dengan bebas berpendapat. Pada penelitin ini didapatkan data komentar sebanyak 4783 data komentar.…”
Section: Pendahuluanunclassified