Implementation of Balanced Scorecard Method for Assessing Key Performance Indicators

Hayati, Ratna Sri; Sari, Rita Novita; Lazuly, Ivi

doi:10.1109/citsm.2018.8674260

Cited by 2 publications

(3 citation statements)

References 6 publications

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“…According to the authors, this model allows for measuring the degree to which the university's functions aim at the achievement of the university's objectives (Hernandez-Diaz et al, 2021). Hayati et al (2019) propose using the BS strategy for assessing KPIs. The authors indicated 40 KPIs as performance measurement indicators, which include 6 KPIs for financial perspectives, 14 KPIs for customer perspectives, 9 KPIs for internal business processes perspective and 11 KPIs for the perspective of learning and growth (Hayati et al, 2019).…”

Section: Quality Indicators In Higher Education Institutionsmentioning

confidence: 99%

“…Hayati et al (2019) propose using the BS strategy for assessing KPIs. The authors indicated 40 KPIs as performance measurement indicators, which include 6 KPIs for financial perspectives, 14 KPIs for customer perspectives, 9 KPIs for internal business processes perspective and 11 KPIs for the perspective of learning and growth (Hayati et al, 2019). According to Alach (2016), the analysis of educational performance indicators within the context of a performance logic model framework is rare.…”

Section: Quality Indicators In Higher Education Institutionsmentioning

confidence: 99%

See 1 more Smart Citation

Performance measurement model for technical universities – case study

Kucińska-Landwójtowicz

Czabak-Górska

Lorenc

et al. 2023

IJQRM

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PurposeThe main purpose of this paper is twofold: to present a proposal for a model of educational quality management system within a process approach context for technical universities, and a conceptual model of a performance measurement system (PMS) towards the assessment of the quality level of management, core and support processes.Design/methodology/approachThe paper encompasses two main parts: a theoretical portion and a case study. Within the theoretical background, the authors discuss the issue of educational quality management supported on a process approach perspective as well as performance measurement system in high education (HE). The case study reports the development of the concept of performance measurement system for technical universities.FindingsThe proposed system of educational quality management supported on a process approach, together with a conceptual model of the performance measurement system, can be implemented in every technical university. The identification of processes in the education quality management system permitted the development of the PMS. The model covers 32 key performance indicators (KPIs) for management processes, 39 for core processes and 19 for supporting ones.Research limitations/implicationsThe proposed performance measurement system is limited in its focus on educational processes and support of these processes. The evaluation of scientific and research activity and aspects related to financial resources is not pursued.Originality/valueElaboration of a conceptual model of a performance measurement system towards the assessment of the quality level of management, core and support processes is dedicated to technical universities.

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Section: Quality Indicators In Higher Education Institutionsmentioning

confidence: 99%

Section: Quality Indicators In Higher Education Institutionsmentioning

confidence: 99%

Performance measurement model for technical universities – case study

Kucińska-Landwójtowicz

Czabak-Górska

Lorenc

et al. 2023

IJQRM

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show abstract

“…Una herramienta importante para la evaluación de indicadores clave, es realizar un cuadro de Balanced Scorecard; que permite transformar la estrategia de la organización en objetivos operativos con la finalidad de fomentar la obtención de resultados (Loor, Espinoza y Mejía, 2021); para ello, se debe determinar los objetivos estratégicos de la organización educativa, elaborar un mapa estratégico, determinar los indicadores clave, cada uno asociado a un objetivo, luego se procede a validarlos, se pondera usando el proceso de jerarquía analítica, y finalmente, se calcula la puntuación; mientras mayor sea esta última, el KPI tendrá un mayor impacto en el desempeño o éxito de la gestión (Hayati, Sari y Lazuly, 2019).…”

Section: Indicadores Clave De Desempeñounclassified

rcs.v28i.38151

Troncoso¹,

Illa-Sihuincha²,

Villavicencio³

et al. 2022

RCS

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The key factors in university educational management are linked to the new trends that are emerging in universities at this time of social transformation. This article refers to the analysis of neuromanagement and social responsibility and the key indicators of success or performance in the teaching staff and heads of practice, belonging to a private university in Lima, Peru. The study follows a quantitative, non-experimental, ex post-facto, causal correlation and cross-sectional methodology. The sample consisted of 150 workers belonging to a private university in Lima, with a minimum experience of two years. For data collection, the survey technique and a questionnaire were used; the instrument was validated by expert judgment; the Chi-square and Pseudo R-square statistics were also used in the research. The results show that university social responsibility gives explanatory content to certain aspects of neuromanagement, and that it represents a fundamental tool that includes the development of emotional factors related to concern for society and the environment. It is concluded that there is a relationship between psychological and emotional skills and work performance for university educational management.

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Implementation of Balanced Scorecard Method for Assessing Key Performance Indicators

Cited by 2 publications

References 6 publications

Performance measurement model for technical universities – case study

Performance measurement model for technical universities – case study

rcs.v28i.38151

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