2013
DOI: 10.1353/hpu.2013.0149
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Implementation of Language Assessments for Staff Interpreters in Community Health Centers

Abstract: Summary Bilingual staff is used to provide interpreter services in community health centers. Little is known about the language proficiency of dual-role staff interpreters. Golden Valley Health Centers implemented a formal language assessment program to improve the number of qualified dual-role staff interpreters and ultimately improve the quality of patient care.

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Cited by 9 publications
(7 citation statements)
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“…[4244] Income and receipt of recommended processes of care [41] were not associated with perception of neighborhood. Because our sample of patients have access to culturally and linguistically appropriate care (35 year-old migrant center) [45] and represents a compressed portion of the SES gradient (rural low-income Latinos), we think that this was due to lack of variation in the sample and is therefore not surprising.…”
Section: Discussionmentioning
confidence: 99%
“…[4244] Income and receipt of recommended processes of care [41] were not associated with perception of neighborhood. Because our sample of patients have access to culturally and linguistically appropriate care (35 year-old migrant center) [45] and represents a compressed portion of the SES gradient (rural low-income Latinos), we think that this was due to lack of variation in the sample and is therefore not surprising.…”
Section: Discussionmentioning
confidence: 99%
“…Although dental researchers have reviewed the impact of language barriers on seeking/accessing dental treatment and preventive services, there is little research defining the benefits of interpreter services in dental care delivery (43). Lessons learned from medical healthcare delivery suggest that interpreter services should be provided throughout care delivery and not just at the clinical encounters (44). Further, bilingual staff should be thoroughly assessed, and language proficiency assessments should be conducted before they provide services to any patients.…”
Section: Delivering Oral Healthcare To Children Of Ethnic Minoritiesmentioning
confidence: 99%
“…Further, bilingual staff should be thoroughly assessed, and language proficiency assessments should be conducted before they provide services to any patients. Patient feedback should be collected periodically to access the quality of service provided by bilingual staff (44). The medical literature also has shown that professional interpreter services have a positive impact on changing behaviors and improving uptake of preventive services by patients with limited English proficiency (45).…”
Section: Delivering Oral Healthcare To Children Of Ethnic Minoritiesmentioning
confidence: 99%
“…This could be because of organizational cultural competence programs, access to professional interpreters and bilingual staff, as well as a diabetes education program. 40 These system-level effects may increase participation in self-care for all patients regardless of the ability of a provider to speak Spanish fluently.…”
mentioning
confidence: 99%