Implementation Of Social And Psychological Infrastructure To Improve The Lives Of People With Disabilities

Abstract

Disability is a social discourse with significant complexity problem. The attention of different segments of society to this issue varies. Some groups regard disability as a psychological issue, while others see it as a socioeconomic one. Empirically, the issue of disability originates from four major issues: insufficient accommodating space and accessibility, stigma and awareness of vulnerable communities, the quality of public sector services, and the flow of information that is not yet disabled-friendly. PGRI Argopuro University (UNIPAR) Jember is a tertiary institution that serves as a study destination for individuals with disabilities. This study aims to investigate social and psychological support in the student service process in higher education. Practically, this study employs a grounded theory method.This study's data collection method combines interviews, observation, and recording. The following data analysis approaches were used: data collecting, open coding, axial coding, and selective coding. This study produces numerous components of social and psychological infrastructure in higher education to improve academic services for people with disabilities, as follows: (1) Establishing a sense of security, as stated in academic regulations; (2) Community Communication Patterns, with the availability of human resources who can communicate in sign language; (3) Advocacy and assistance, in the form of capacity development programmes for disabled people; and (4) Involving disabled people in institutional work systems. This finding also answers the widespread impression that disability is not only a physical problem, but a social one and a psychological condition.