Implementation of the Lean Service to Increase Productivity in The Procurement of Goods and Services of MRO Companies

Abstract

In the Procurement Process of Goods and Services an effective and efficient process is needed in its implementation, to get the ideal process requires a system or process that is integrated with each other, therefore There are many companies that have not applied the concept of lean in the process of procuring goods and services because it is too focused on maximizing production performance. The aim of this study is to identify and analyze the performance of the process of procuring goods and services in the MRO industry using the Lean Service and VSM and DMAIC methods. This study shows that there is still waste or Waste in the process of procuring goods and services, i.e. there are still activities is manual and not integrated with this technology based on the findings of the number of waiting times Current State is 952.78 Minutes with VA time is 405.78 Minutes and Process Cycle Efficiency process is 43.83%, after repairs have been made by changing work processes and work tools with an online based system, it has been improved waiting time by 525.49 minutes and VA time is 280.49 and increased Process Cycle Efficiency to 53.37% along with increasing the output of making Purchase Orders to 951.1 a year from the beginning of 762.2. From the results of this study, it is recommended that companies apply the concept of lean to the process of procuring goods and services and try to use information technology as a tool to carry out procurement activities.