Adopting a systems perspective, the research presented in this paper aims at identifying, assessing and discussing potential cultural, organisational and system barriers to the successful exploitation of Enterprise Resource Planning (ERP) systems in the context of Chinese State Owned Enterprises (SOE). The study adopted a deductive research design by using a cross-sectional questionnaire survey. The questionnaire design was based on a theoretical ontology of barriers drawn from a systematic literature review. The questionnaire was sent to 118 selected Chinese SOEs, from which 42 valid and usable responses were received and analysed. The findings of this study identified that managers in Chinese SOEs often perceived system barriers as most critical to ERP exploitation, but they seemed to overlook the fact that organisational barriers are the mainly triggers of the complicated network of ERP barriers and thus are in reality more important than the system ones.
KEYWORDSInformation Systems; Enterprise Resource Planning (ERP) Systems; ERP Post-Implementation; Barriers; Systems Perspective; China; State-Owned Enterprises.
BIOGRAPHICAL NOTESDr. Guo Chao Peng, BSc, PhD, is a Lecturer in Information Systems at the Department of Information Studies, University of Sheffield. Dr. Peng has published regularly in the field and presented refereed papers at a number of international conferences (e.g. HICSS, UKAIS and EMCIS) and international journals (e.g. IJBSR, IMDS and JEIM) in information systems. He also constantly conduct peer review of submissions to a range of IS journals (e.g. IJPE, IMDS and JEIM) and conferences (e.g. HICSS, ECIS, PACIS and IBIMA).Dr. Miguel Baptista Nunes, BSc, MSc, PhD, MBCS, FHEA, FIMIS, is a Senior Lecturer in Information Management and the Head of the Knowledge and Information Management Research Group at the Department of Information Studies, University of Sheffield. Dr Nunes has been involved in research in information systems for the last 15 years. He has published widely in the field (more than 150 academic articles) and participated in a number of EU and UK funded projects.