Implementing lean six sigma and discrete-event simulation for tutoring operations in higher education institutions

Furterer, Sandra L.; Schneider, Kellie; Key, Michael B.; Zalewski, Daniel; Laudenberger, Michael

doi:10.1108/ijlss-08-2018-0084

Cited by 9 publications

(5 citation statements)

References 21 publications

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“…The simulation model allowed the researchers to study the effect of management commitment, workforce adherence, employee perception towards lean and training on the manufacturing process. In a different approach, Furterer et al (2019) used DES to test a LSS-based plan to enhance tutoring operations by increasing the number of courses delivered and improving tutors’ utilization rates. Similarly, Acosta-Vargas et al (2021) used the DMAIC method along with DES to improve the production of a furniture manufacturing factory.…”

Section: Literature Reviewmentioning

confidence: 99%

Integration of Six Sigma and simulations in real production factory to improve performance – a case study analysis

Ahmed

Olsen²,

Page³

2022

IJLSS

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Purpose The overarching objective of this research is to integrate the Lean Six Sigma (LSS) framework with computer simulation to improve the production efficiency of a light-emitting diode (LED) manufacturing factory. Design/methodology/approach Recently, the idea of taking advantage of the benefits of Six Sigma and simulation models together has led both industry and the academy towards further investigation and implementation of these methodologies. From this perspective, the present research will illustrate the effectiveness of using LSS methodology in a real factory environment by using the combination of three simulation methods which are system dynamics (SD), discrete-event simulation (DES) and agent-based (AB) modelling. Findings The hybrid simulation method applied in this research was found to accurately mimic and model the existing real factory environment. The define, measure, analyse, control and improve (DMAIC)-based improvements showed that the applied method is able to improve machine utilization rates while balancing the workload. Moreover, queue lengths for several stations were shortened, and the average processing time was decreased by around 50%. Also, a weekly production increase of 25% was achieved while lowering the cost per unit by around 8%. Research limitations/implications While the case study used was for a LED manufacturing system, the proposed framework could be implemented for any other existing production system. The research also meticulously presents the steps carried out for the development of the multi-method simulation model to allow readers to replicate the model and tailor it for their own case studies and projects. The hybrid model enables managers to navigate the trade-off decisions they often face when choosing advanced production output ahead of continuous improvement practices. The adoption of methodologies outlined in this paper would attain improvements in terms of queue lengths, utilization, reduced costs and improved quality and efficiency of a real, small factory. The findings suggest improvements and create awareness among practitioners for the utilization of quality tools that will provide direct benefits to their companies. Although the multi-method simulation is effective, a limitation of the current study is the lack of micro details within each station. Furthermore, the results are all based on one specific case study which is not enough to suggest and generalized findings. Originality/value This research combines the use of the three main hybrid simulation paradigms (SD, DES and AB) in a unified framework DMAIC methodology. Choosing the right models in DMAIC is important, challenging and urgently necessary. Also, this paper shows empirical evidence on its effectiveness.

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Section: Literature Reviewmentioning

confidence: 99%

Integration of Six Sigma and simulations in real production factory to improve performance – a case study analysis

Ahmed

Olsen²,

Page³

2022

IJLSS

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show abstract

“…Due to limitations attributed to the overload of tasks caused by the pandemic, a minimum number of courses were held. The digitalisation of the university was at the heart of their concerns, as well as the crisis generated and the lack of knowledge about the future [22,66,67,[76][77][78][79]. Intercultural universities have faced unique situations that have been responded to with a careful look at cultural and social diversity, respecting the idiosyncrasy of the other and the meaning of otherness [14,80].…”

Section: Design and Trainingmentioning

confidence: 99%

Working Methodology with Public Universities in Peru during the Pandemic—Continuity of Virtual/Online Teaching and Learning

et al. 2021

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This article describes the consultancy provided by the UTEC-UNED-TECSUP University Consortium to six national universities in Peru, during the COVID-19 state of emergency. This action aims to promote the techno-pedagogical change from a face-to-face to a virtual/online educational context. The process consists of three stages that ensured the continuity of the virtual/online educational service: diagnosis, design, and training, to strengthen instructional and digital competencies, support, and techno-pedagogical monitoring. It includes the basic principles of constructivist and constructionist learning theories for active and quality teaching and learning for the agents involved, and, in addition, the guidelines set by the emerging Peruvian regulations during the pandemic to move towards a digital university model according to the times. After a 157-day intervention, the analysis of the results raises some reflections: the importance of the socio-cultural context and its influence on the concept and development of the instructional act; the concept of distance learning in territories where connectivity is the main difficulty, and the university institution, in terms of a non-presential educational model with open and versatile methodologies, which anticipates a long process, involves a scheduled follow-up, requires fluid communication and demands continuous feedback.

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“…Most of the literature focuses on hard skills development, while the teaching of soft receives less attention. This is a major shortcoming in lean knowledge management, given the practical importance of soft skills (Bortolotti et al , 2015; Gonzalez, 2017; Furterer et al , 2019).…”

Section: Introductionmentioning

confidence: 99%

“…Research on lean education and training has gained considerable attention Petrusch and Vaccaro, 2019;Furterer et al, 2019). Studies have focused on different teaching methods varying from in-class lectures and presentations (i.e.…”

Section: Introductionmentioning

confidence: 99%

Soft and hard skills development in lean management trainings

Lista

Tortorella

Bouzon

et al. 2022

IJLSS

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Purpose This study aims to investigate the impact of traditional teaching and active learning methods in lean management (LM) on the development of both soft and hard skills. Design/methodology/approach Through a longitudinal study, team members from two different organisations (the administrative sector of a public higher education institution and a public teaching hospital), each adopting different teaching methods to support their LM trainings, were systematically examined at four moments during an 18-month period. How teaching methods impacted team members’ development and knowledge was then assessed using multivariate data analysis techniques. Findings Results indicated that LM trainings can provide significant impacts when a combination of traditional teaching methods and active learning is adopted. Traditional teaching methods can be a good choice for learning hard skills depending on resources’ availability. However, it is recommended to include active learning methods to assist in the comprehension of more complex and abstract LM concepts (soft skills). Originality/value Although there exists a large number of publications on the relationship between LM implementation and teaching methods, the number of studies that consider the development of both hard and soft skills is rather limited. This study complements the existing literature on LM by identifying which teaching methods can support the development of hard skills and which the development of soft skills. Such identification facilitates the work of both scholars wishing either to begin or to dig deeper into this sphere and practitioners pursuing the best outcomes from LM.

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Implementing lean six sigma and discrete-event simulation for tutoring operations in higher education institutions

Cited by 9 publications

References 21 publications

Integration of Six Sigma and simulations in real production factory to improve performance – a case study analysis

Integration of Six Sigma and simulations in real production factory to improve performance – a case study analysis

Working Methodology with Public Universities in Peru during the Pandemic—Continuity of Virtual/Online Teaching and Learning

Soft and hard skills development in lean management trainings

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