Implementing manufacturing resource planning in a Greek aerospace company

Towers, Neil; Knibbs, Alan; Παναγιωτόπουλος, Νίκος

doi:10.1108/01443570510581871

Cited by 11 publications

(9 citation statements)

References 13 publications

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“…The use of the case-study, as a research tool for exploratory investigation and to generate new understanding, is well established within social science research (Yin, 2004;Perry, 1998;Voss et al, 2002). The use of single or small numbers of case studies as knowledge building tools is increasing prevalent in the operations management literature (Hines et al, 2002;Krishnamurthy and Yauch, 2007;Strijbosch et al, 2002;Towers et al, 2005;Waring and Wainright, 2002;Acur and Englyst, 2006;Decoene and Bruggeman, 2006).…”

Section: Methodsmentioning

confidence: 99%

Lean transformation in the pure service environment: the case of the call service centre

Piercy

Rich²

2009

International Journal of Operations &Amp; Production Management

241

159

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Purpose -Service businesses are struggling with customer demands for better quality service and managerial demands for cost reduction. There is evidence to suggest that service businesses are in practice failing on both these counts, seeing increased costs and reductions in service quality. The application of lean production approaches to the service context has been suggested as a means to resolve these problems, reducing costs and improving quality. Despite the validation of lean approaches in the product-service context, the application of lean approaches in the pure service environment remains largely untested. The purpose of this paper is to assess the suitability of lean production methodologies in the pure service context. Design/methodology/approach -Three financial service companies in the UK were followed through a common programme of lean transformation. The improvements observed in each company were recorded. The change programme is evaluated to determine the "leanness" of the initiatives. The suitability of lean for the service context is discussed. Findings -The paper's findings highlight significant improvements in quality and cost positions with minimal investment through adoption of lean tools in the pure service context. The paper proposes the suitability of basic lean methodologies such as value understanding, process mapping and problem solving for the pure service context. Originality/value -The lean approach is well established in the manufacturing sector and certain product-service contexts. Evidence on lean in pure service environments is very limited. The paper addresses this shortcoming.

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Section: Methodsmentioning

confidence: 99%

Lean transformation in the pure service environment: the case of the call service centre

Piercy

Rich²

2009

International Journal of Operations &Amp; Production Management

241

159

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“…The pace and outcome of research on ERP in developed and developing economies are very different. It is difficult to find research on ERP adoption in Greek enterprises (Towers et al , 2005), particularly research on ERP integration as defined by Willis and Willis‐Brown (2002). Ioannou and Papadoyiannis (2004) and Spathis and Constantinides (2003) studied aspects of system implementation, benefits of and drivers for ERP implementation in Greece.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Companies in less well developed economies have begun to use ERP systems to solve some of their manufacturing management problems. Very little research is available on this topic and it appears from those studies which are available (Ioannou and Papadoyiannis, 2004; Spathis and Constantinides, 2003; Towers et al , 2005) that there are some differences in the way that ERP systems are adopted and implemented when compared with the USA and UK companies. In addition, AMR reported that many medium sized enterprises were still using applications developed in the 1980s that are technologically obsolete and do not support emerging business practices (Woodie, 2005).…”

Section: Introductionmentioning

confidence: 99%

An exploratory study of enterprise resource planning adoption in Greek companies

Koh

Simpson

Padmore

et al. 2006

Industrial Management &Amp; Data Systems

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PurposeTo examine enterprise resource planning (ERP) adoption in Greek companies, and explore the effects of uncertainty on the performance of these systems and the methods used to cope with uncertainty.Design/methodology/approachThis research was exploratory and six case studies were generated. This work was part of a larger project on the adoption, implementation and integration of ERP systems in Greek enterprises. A taxonomy of ERP adoption research was developed from the literature review and used to underpin the issues investigated in these cases. The results were compared with the literature on ERP adoption in the USA and UK.FindingsThere were major differences between ERP adoption in Greek companies and companies in other countries. The adoption, implementation and integration of ERP systems were fragmented in Greek companies. This fragmentation demonstrated that the internal enterprise's culture, resources available, skills of employees, and the way ERP systems are perceived, treated and integrated within the business and in the supply chain, play critical roles in determining the success/failure of ERP systems adoption. A warehouse management system was adopted by some Greek enterprises to cope with uncertainty.Research limitations/implicationsA comparison of ERP adoption was made between the USA, UK and Greece, and may limit its usefulness elsewhere.Practical implicationsPractical advice is offered to managers contemplating adopting ERP.Originality/valueA new taxonomy of ERP adoption research was developed, which refocused the ERP implementation and integration into related critical success/failure factors and total integration issues, thus providing a more holistic ERP adoption framework.

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“…Therefore, selecting the right team members has a direct effect on technology transfer success. The case studies which were classified in this category are [48], [49], [50], [51], [52], [53], [54], [55], and [56] consecutively according to figure 1.…”

Section: Patternsmentioning

confidence: 99%

Logistics technology transfer process model

Hajri

Hasan

2011

First International Technology Management Conference

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A consecutive number of studies on the adoption trend of logistics technology since 1988 revealed that logistics organizations are not in the frontier when it comes to adopting new technology and this delayed adoption creates an information gap. Given the integrative nature of logistics technology, failure to implement the technology successfully could result in writing off major investments in developing and implementing the technology or even in abandoning the strategic initiatives underpinned by these innovations. Consequently, the need to employ effective strategies and models to cope with these uncertainties is crucial. This research addresses the aspect of uncertainty in implementation success by process research models. Process research approach focuses on the sequence of events in the technology transfer process that occur over time. Through the use of optimal matching from natural science and cluster analysis, this research revealed four patterns that organizations follow when transferring logistics technology namely, formal minimalist, mutual adaptation, development concerned, and organizational roles dispenser. Analysis of the relationship between these patterns and success pointed to a set of crucial and necessary events which differ from one pattern to another. IntroductionUnlike other business fields, logistics has gone through several major redefinitions of its role in organizations [1-3] starting with a fragmented approach to an integrated to a strategic to a supply chain orientation. Along this line of development, several technologies in the logistics and supply chain area have been developed to satisfy the requirements of each stage. Robeson [4] predicted that in 1995, logistics managers would spend their time dealing with issues related with computers and information processing. Later, Dawe [5] stated that logistics organizations are not in the frontier when it comes to adopting new technology and this delayed adoption creates an information gap. Nilsson [6] found that one of the main sources of uncertainty that faces logistics managers is concerned with technology implementation and understanding. Due to the growing complexity of the developed information systems in the logistics area, implementation of these systems becomes expensive, risky, and difficult to achieve [7]. Consequently, the need to employ effective strategies and models to cope with these uncertainties is crucial. Organizational innovation literature offers three ways to study the adoption and implementation of innovations in organizations; diffusion of an innovation, organizational innovativeness and process theory [8]. Diffusion of an innovation refers to its spread through a

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Implementing manufacturing resource planning in a Greek aerospace company

Cited by 11 publications

References 13 publications

Lean transformation in the pure service environment: the case of the call service centre

Lean transformation in the pure service environment: the case of the call service centre

An exploratory study of enterprise resource planning adoption in Greek companies

Logistics technology transfer process model

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