Implementing Robust and Low-Maintenance Robotic Process Automation (RPA) Solutions in Large Organisations

Schuler, Juerg; Gehring, Florian

doi:10.2139/ssrn.3298036

Cited by 14 publications

(5 citation statements)

References 2 publications

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“…;Lacity et al 2015;Willcocks and Lacity 2016;Vishnu et al 2017;Moffitt et al 2018;Leshob et al 2018;Schuler and Gehring 2018;Huang and Vasarhelyi 2019;Kokina and Blanchette 2019;Santos et al 2019). …”

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confidence: 99%

A Framework for Using Robotic Process Automation for Audit Tasks*

Eulerich

Pawlowski

Waddoups

et al. 2021

Contemporary Accting Res

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The ability to develop bots to automate tasks and processes using robotic process automation (RPA) is receiving significant attention in accounting. Auditors often struggle to know what tasks to automate and how to prioritize bot development. Drawing upon socio-technical systems (STS) theory and using a design science methodology, we develop and validate a three-step evaluation framework to assist auditors as they decide what activities to automate. We validate this framework using interviews, surveys of experienced internal and external auditors, and two case studies. By developing and validating our framework through the lens of STS theory, we also provide several insights that help explain the mixed findings in prior research regarding the effectiveness and adoption of emerging technologies in audit. The implications of our study yield many opportunities for future research in the areas of RPA and emerging technologies in audit.

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confidence: 99%

A Framework for Using Robotic Process Automation for Audit Tasks*

Eulerich

Pawlowski

Waddoups

et al. 2021

Contemporary Accting Res

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“…The interaction between humans and the automation aspects of BP is also a concern, and guidelines are necessary to regulate these new activities and avoid negative impacts due to neglect or misuse of the technology. Automation projects are not just limited to changing processes and technology, since this necessarily entails fundamental changes in terms of human resources, involving updated skills and responsibilities to respond to new challenges [42,48,97,131,136,148,175,202,231,[294][295][296]. The initial incorporation of these initiatives, together with a properly organized change management program, is of paramount importance to addressing and embracing the human side of the digital modernization initiative.…”

Section: Guidelinesmentioning

confidence: 99%

Intelligent Process Automation and Business Continuity: Areas for Future Research

2023

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Robotic process automation and intelligent process automation have gained a foothold in the automation of business processes, using blocks of software (bots). These agents interact with systems through interfaces, replacing human intervention with the aim of improving efficiency, reducing costs and mitigating risks by ensuring and enforcing compliance measures. However, there are aspects of the incorporation of this new reality within the business continuity lifecycle that are still unclear, and which need to be evaluated. This study provides a multivocal literature review of robotic process automation and intelligent process automation correlated with business continuity, to identify the level of awareness of these two emerging forms of automation within the business continuity management lifecycle. Based on the reviewed literature, the study develops a discussion of the main research areas for investigation, identifying what is attracting the attention of practitioners and researchers and which areas they highlight as promising for future research. Numerous sources from relevant backgrounds reveal an interest in these interrelated topics but there as yet is little or no information available on the direct connection between them.

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“…In the early days of implementing RPA in organizations, this was also one of the main indicators for selecting processes for automation (Anagnoste, 2017;Willcocks et al, 2015b). With the advances in RPA, other benefits of robotic process automation have become apparent, such as mitigating process errors, providing 24/7 service, recording process steps for legislation, and increasing employee satisfaction with automation of routine activities (Aguirre and Rodriguez, 2017;Schuler and Gehring, 2018;Syed et al, 2020). With these advances, companies have begun to measure new KPIs such as run-time (velocity), cost per error, license utilization, exception rate, and average automation uptime (Aguirre and Rodriguez, 2017;Kokina and Blanchette, 2019;Blueprint, 2021;Syed et al, 2020;Teodorczuk, 2021;Wanner et al, 2019).…”

Section: Measuring Rpa Performancementioning

confidence: 99%

Towards Discovering Erratic Behavior in Robotic Process Automation with Statistical Process Control

Průcha

2023

SSRN Journal

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Implementing Robust and Low-Maintenance Robotic Process Automation (RPA) Solutions in Large Organisations

Cited by 14 publications

References 2 publications

A Framework for Using Robotic Process Automation for Audit Tasks*

A Framework for Using Robotic Process Automation for Audit Tasks*

Intelligent Process Automation and Business Continuity: Areas for Future Research

Towards Discovering Erratic Behavior in Robotic Process Automation with Statistical Process Control

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