Implementing Total Quality Management in Construction Firms

Pheng, Low Sui; Teo, Jasmine Ann

doi:10.1061/(asce)0742-597x(2004)20:1(8)

Cited by 128 publications

(80 citation statements)

References 16 publications

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“…This finding provides support to the third proposed hypothesis (H3) "TQM positively and significantly correlates with the organisational performance of Vietnamese construction firms". The finding of the present study was also consistent with those of Elghamrawy and Shibayama [4], and Pheng and Teo [3] which also suggested the positive influence of TQM on construction organisational performance. The finding is also supported by many other studies that investigated other industries, employed different measurement constructs and different research methodologies (e.g.…”

Section: Tqm and Organisational Performance Of Construction Firmssupporting

confidence: 81%

“…While many studies indicate that TQM could benefit organisational performance, it has been reported that not all cases of TQM application have given satisfactory results to the organisations that implemented it [1,2]. Generally, TQM has been recognised as a successful management philosophy in manufacturing and service industries [3]. However, its benefits to the construction industry are still unclear [4].…”

Section: Introductionmentioning

confidence: 99%

“…These studies typically showed that TQM is positively and significantly related to organisational performance. Although TQM has been recognised as a successful philosophy in manufacturing and service industries [3], its benefits in the construction industry are mixed [4,32]. Arditi and Gunaydin [32] identified the distinguishing characteristics of the construction industry that could be seen as barriers to the successful TQM implementation in construction firms, including uniqueness, single-order, single-production products, mobility site, long duration, lack of clear, and the uniform standard for the overall quality evaluation, direct influence of the project owner on the production, one-time collaboration between participated individuals and parties.…”

Section: Tqm Application and Performance Of Construction Organisationsmentioning

confidence: 99%

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Influence of Organisational Culture on Total Quality Management Implementation and Firm Performance: Evidence from the Vietnamese Construction Industry

Panuwatwanich¹,

Nguyễn²

2017

Management and Production Engineering Review

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The main purpose of this study is to examine the relationship between organisational culture (OC) and Total Quality Management (TQM), and the influence of TQM implementation on organisational performance improvement within the context of the Vietnamese construction industry. A survey was conducted with 104 respondents from Vietnamese construction firms, using validated survey instruments developed in past research. Analysis techniques include cluster analysis and Structural Equation Modelling. Findings showed that Vietnamese construction firms are dominated by clan and hierarchy cultures rather than adhocracy and market cultures according to Competing Value Framework (CVF) of OC classification. Furthermore, it was found that organisations dominated by either clan or adhocracy cultures could provide a favourable environment for successful TQM implementation, whereas this is not the case for those dominated by both market and hierarchy cultures. This study also confirmed the significant and positive relationship between TQM implementation and organisational performance improvement.

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Section: Tqm and Organisational Performance Of Construction Firmssupporting

confidence: 81%

Section: Introductionmentioning

confidence: 99%

Section: Tqm Application and Performance Of Construction Organisationsmentioning

confidence: 99%

See 1 more Smart Citation

Influence of Organisational Culture on Total Quality Management Implementation and Firm Performance: Evidence from the Vietnamese Construction Industry

Panuwatwanich¹,

Nguyễn²

2017

Management and Production Engineering Review

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“…Pheng (2004), through case studies, has shown that total quality management (TQM) -a successful management philosophy in the manufacturing and service industry -could be replicated in the construction industry with similar benefits. The benefits may be in terms of reduction in quality costs, and better employee job satisfaction [8]. Chua et al (1999) have developed a hierarchical model for construction project success for different project objectives.…”

mentioning

confidence: 99%

“…Hence it is very important for the companies to monitor the quality performance of the construction project during the course of the project [7]. Pheng (2004), through case studies, has shown that total quality management (TQM) -a successful management philosophy in the manufacturing and service industry -could be replicated in the construction industry with similar benefits. The benefits may be in terms of reduction in quality costs, and better employee job satisfaction [8].…”

mentioning

confidence: 99%

Critical Factors Influencing Quality Performance in Construction Projects

2017

IJRTER

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Abstract:Quality is one of the important aspects of all projects. Quality in construction cannot exist without a project and a construction project cannot exist without quality. The quality of a product or service can be its ability to ensure complete customer satisfaction and will depend upon the use of product. The main objective of this paper is to identify the critical factors affecting quality performance in construction projects and to suggest ways to improve the quality performance of construction projects. A preliminary survey identified 75 attributes responsible to impact quality performance of the projects. Statistical analysis of questionnaire responses on the attributes resulted into two distinct sets of success and failure attributes. Using factor analysis in SPSS found critical success and failure factors affecting quality performance of construction projects. Keywords: construction industry, quality performance, questionnaire survey, success factors, failure factors, neutral factors I. INTRODUCTION Construction projects are highly increasing in India. The level of success of construction projects greatly depends on the quality performance. Quality is one of the critical factors in the success of construction project. The concept of construction project development may be impaired without a good knowledge and successful management of the impact of environmental factors influencing the performance of such projects. In the realm of project management, the schedule, cost and quality achievement is also referred to as the iron triangle. Out of these three aspects, it is the achievement of schedule and cost compliances that the project management is attending to most of the time. This results in a half-hearted attempt to achieve quality at project sites. In order to achieve the schedule and cost objectives, project quality is sometimes also overlooked. Helping the construction companies to identify the critical attributes responsible for achieving the desired quality level (success factors) and also to find the attributes adversely affecting the project quality (failure factors) has been the motivating factor behind this study. It is realized that maximization of the success factors and minimization of failure factors will ensure the construction industry realizes its quality goals. Realizing these aspects, the present study was undertaken to suggest ways to improve quality as well as to take care of certain critical factors that may lead to loss of quality.

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