Implementing total quality management (TQM) in the Palestinian construction industry

Abstract

Purpose – The construction industry has been one of the most important industries for the development of the Palestinian infrastructure and economy. Total quality management (TQM) is considered one of the most important approaches to the success of construction industry. The purpose of this paper is to determine the success factors necessary for the implementation of TQM at various phases of project planning, design and construction in the Gaza Strip. Design/methodology/approach – A computer model was developed to assess the current strengths and weaknesses of each component of the construction industry, such as owner, consultant and contractor, regarding their use of quality management methodologies. Findings – The research determined a total of eight major factors and 81 sub-factors. It was identified that seven critical success factors with 38 significant sub-factors were required for the successful implementation of TQM in Gaza Strip construction organizations. Originality/value – An original assessment of the importance of TQM in the construction industry in Palestine. The computer model shows the strengths and weaknesses of stakeholders within the industry.

The implementation of total quality management in vocational high schools

“…However, the students' opinions are might be more objective since the students are the main external customer. There are several studies that might be of reference with regards to the situation (Haryanto, 2012;Jamaa, 2010;Altayeb & Alhasanat, 2014;Sallis, 2002;Toar, 2016).…”

“…TQM is the process of integrating all activities, functions and processes into an organization in order to achieve the sustainable improvement in terms of cost, quality, function, transportation and service for the sake of customer satisfaction. Several efforts of reorganization toward the performance with the TQM concept has been implemented by several countries (Altayeb & Alhasanat, 2014;Wong, 1999).…”

Validating a new total quality management‐benchmarking measurement model in an international humanitarian setting

“…When employees deliver the interventions to the beneficiaries with a high level of performance, the organization meets the beneficiary's satisfaction. Altayeb and Alhasanat () establish that employees' engagement, training, and empowerment are obligatory for successful TQM implementation, while Analoui and Samour () find that strategic HR management is the most important factor to improve the strategic performance particularly in nongovernmental organizations due to the diversity of actors involved, for example, paid staff, volunteers and community activists, and others, whose coordination requires more than standard HR processes (Hack‐Polay & Igwe, ). Ridder, Piening, and Baluch () confirm the rising importance of HR management in a nonprofit setting, particularly as a result of funding cutbacks, and the need to serve multiple stakeholders while facing a scarcity of resources.…”

Influence of TQM (Total Quality Management) on Organisation's Service Performance in Public Higher Learning Institutions

“…Meanwhile, [31] suggested good leadership should be implement by unifying the objective, determining the strategic planning, motivation and change. The leadership involved integrity, bravery, mercy, humor, emotion and wisdom [4]. Reference [32] stated in more detail that top management provides direction, facilities, guidelines and feedback for employees to achieve organizational objectives in continuous improvement of the quality of products and services.…”

“…Quality has been the focus of various sectors through approaches of inspections, quality control, quality assurance and TQM [1] [2]. Ahmad and Elhunim, 2014) which engaged all business components in the application of quality management aspects [3] [4].…”