Implications of Artificial Intelligence (AI) in the Hotel Industry

Abstract

AI has significantly impacted the hospitality and tourism industries by revolutionizing various aspects of these sectors. Technology, particularly artificial intelligence, has become integral in planning and executing travel experiences. Maximum travelers now planning their trips online, the role of AI in enhancing customer experiences and streamlining operations is paramount. Integrating new technologies like catboats, messengers, and robots has elevated the tourism business to unprecedented levels. AI's influence extends to intelligent mobile apps, Internet usage, and innovative solutions like blockchain and big data analytics in the hospitality sector. Scholars and industry professionals are actively exploring the potential of AI to transform services, improve customer interactions, and drive operational efficiencies within the hospitality and tourism industries. This technological evolution is reshaping how businesses operate and improving customers' trip experience, marking a significant shift towards a more tech-savvy and efficient industry landscape.