2023
DOI: 10.23918/ejmss.v4i1p70
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Implications of Product Quality and Customer Satisfaction in Nigeria Telecommunications Sector: Covid-19 Pandemic Experience

Abstract: Product quality which is significant to the growth of telecommunication sector could not be waived by the hand. The result of product quality has augmented the revenue base; active voice and active internet subscriptions for the Nigeria telecommunication industry during the pandemic period. Notwithstanding this recorded achievement, the Nigeria telecommunication sector is faced with the challenge of complicated tariffs (89.0%); network disruption (78.9%); calls drop (82.4%); wrong calls destination (78.9%); an… Show more

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