Implications of Risk and Cyber Security Towards Psychological Aspects of Application Users: Exploratory Study of Mobile Applications Downloading Behavior by the Generation Z

Abstract

Downloading and installing mobile application means dealing with approval of access permissions on features that store various personal data on the phone. This situation creates uncomfortable feelings and dilemmas for users because of the need for applications, but on the other hand users feel confused or feel insecure by giving access permissions to parties who store various personal data. This research was conducted to understand the psychological aspects experienced by users when deciding to download the mobile application, prioritizing a qualitative approach with data collection in the form of in-depth interviews. The participants in this study were Generation Z, the most smartphone users according to the Indonesian Internet Service Providers Association (APJII). The results of this study are expected to assist young users in designing risk information that is tailored to their comfort needs and mindful behavior using technology.