Implications of the COVID-19 pandemic on market orientation in retail banking

Haapio, Hannele; Mero, Joel; Karjaluoto, Heikki; Shaikh, Aijaz A.

doi:10.1057/s41264-021-00099-9

Cited by 22 publications

(17 citation statements)

References 27 publications

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“…Since the spread of COVID-19 began, it has caused significant harm to public health, the global economy, financial markets, public employment and income (Vinerean et al 2022 ; Sreelakshmi and Prathap 2020 ). However, despite this vulnerability, CLT systems have seen favourable results (Alghamdi and Basahel 2021 ; Haapio et al 2021 ). Most countries in the world have implemented preventive measures such as countrywide lockdowns and social separation legislation to contain the spread COVID-19 pandemic (Vinerean et al 2022 ).…”

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

Factors influencing the adoption of cashless transactions during COVID-19: an extension of enhanced UTAUT with pandemic precautionary measures

et al. 2023

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This paper aims to extend the enhanced “unified theory of acceptance and use of technology (UTAUT)” model with pandemic precautionary measures (PPM) to examine the variables that influence the adoption of “cashless transactions (CLT)” during pandemic periods such as COVID-19. For this purpose, this research polled 363 people from 15 zones of Chennai City, India. Utilizing the responses, the relationship between components was explored using a PLS-SEM approach in two distinct research models to examine the influence of PPM in the enhanced UTAUT. The results indicate that the model with PPM (model 2) exhibited an improvement over the model without PPM (model 1) in the variance explained of behavioural intention from 77.3 to 82%. Further, in model 1, performance expectation is the most potent predictor of individuals’ intentions to use CLT, and in model 2, performance expectations deteriorated slightly in its ability and PPM became the most potent predictor. Furthermore, these findings reveal that the PPM-included enhanced UTAUT has significantly strengthened its ability to explain behavioural intent to adopt CLT. Thus, this research model has the potential to be of great use in investigating the adoption of CLT in any epidemic period.

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Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

Factors influencing the adoption of cashless transactions during COVID-19: an extension of enhanced UTAUT with pandemic precautionary measures

et al. 2023

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“…Notwithstanding, not many articles have examined the role played by the COVID-19 pandemic in promoting the digital culture. However, it has been widely accepted (Haapio et al, 2021;McKinsey and Company, 2020;Goodell, 2020) that the new normal has brought about noticeable changes in consumer engagement behaviour when accessing and using digital payment services, including MFSs. The same is also evident from the volume of publications of articles in the MFS field.…”

Section: Advances In Mfssmentioning

confidence: 99%

Advances in mobile financial services: a review of the literature and future research directions

Shaikh

Alamoudi

Alharthi

et al. 2022

IJBM

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PurposeUsing the theory, construct, method, moderator (TCMM) format, this framework-based review critically analyses the mobile financial services (MFSs) field through a detailed synthesis and analysis of a sample of mainstream empirical research published in various scientific journals within the period 2009–2020.Design/methodology/approachThe authors followed a three-step structured approach suggested by Webster and Watson (2002) to search for the literature to synthesise the global perspectives on MFSs and their associated applications and systems. The literature research resulted in the identification of 115 most relevant articles.FindingsThe authors identified three major categories or domains within the MFSs comprising the entire spectrum of digital financial services. To facilitate the literature analysis, TCMM is developed and proposed as an organising framework. Moreover, the authors also developed and presented the comprehensive framework of MFS domains and explicitly identified 14 different research themes for future research in MFSs.Originality/valuePrior attempts to synthesise and analyse mainstream academic research in MFSs have been scant and limited to a specific MFS domain: mobile banking or mobile payment. The authors synthesised a more extensive body of knowledge and provided a global perspective on the MFS field. Unlike the past literature reviews which followed traditional frameworks such as antecedents, decisions and outcome (ADO); TCCM; and 6 W Framework (who, when, where, how, what and why), the authors developed and proposed TCMM as organising framework.

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“…The pandemic motivated both entrepreneurs, especially from the service sector, and employees to reconfigure organization of work and business meetings according to the "remote mode". This process led to the liquidation of a significant number of outlets directly serving customers [24].…”

Section: Literature Reviewmentioning

confidence: 99%

The Impact of COVID-19 on Bank Equity and Performance: The Case of Central Eastern South European Countries

Kozak

2021

Sustainability

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The purpose of this article is to examine the impact of the shock increase, in the value of nonperforming loans, on the equity level and profitability of 141 banks in 18 countries of Central Eastern South Europe (CESE). This study is important for assessing the financial stability of banks in this region in the face of the continuing negative effects of the COVID-19 pandemic. Based on the annual data, as of the end of 2020, from the S&P Global database, stress tests were carried out to check what value of NPL growth, over the next year, will lead to breach the regulatory capital requirements in domestic sectors and in individual groups of banks. The results indicate that the banks in CESE were well capitalized and had the ability to maintain capital requirements with a 12% increase in nonperforming loans. The resilience of domestic banking sectors varies, and it is higher in non-EU countries. Smaller and non-public banks show a greater ability to preserve the appropriate level of equity, although there is a risk that they may postpone the time of provisioning credit risk and additionally increase lending to lower the NPL ratio. Larger banks are more profitable in times of crisis. The results of the research are important for assessing the stability of the banking sector in CESE during the crisis and can be used by financial supervision of the region’s countries and banking market analysts.

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Implications of the COVID-19 pandemic on market orientation in retail banking

Cited by 22 publications

References 27 publications

Factors influencing the adoption of cashless transactions during COVID-19: an extension of enhanced UTAUT with pandemic precautionary measures

Factors influencing the adoption of cashless transactions during COVID-19: an extension of enhanced UTAUT with pandemic precautionary measures

Advances in mobile financial services: a review of the literature and future research directions

The Impact of COVID-19 on Bank Equity and Performance: The Case of Central Eastern South European Countries

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