“…Cases had to belong to specific industries (for example, manufacturing, services, and commerce and tourism) and range in size, as we sought to include very different kinds of change implementation, in line with previous research (e.g. Paglis & Green, 2002;Hechanova, Caringal-Go, & Magsaysay, 2018). As a result, 1,280 middle managers (with a change implementation experience in the previous three years) were contacted, of whom 459 provided complete and valid data, producing a response rate of approximately 36 per cent.…”